Need Help Onyx Printing stopping at 9.5%

[Anastasi55]

Here's what's weird for my printing today... I'm going through my usual print setup, I create my artwork (in Illustrator) with both raster and vector logos that have been used a thousand times, lay out all of the various sizes for decals on one large sheet with CutContour lines, and SaveAs a high res PDF. I go through the motions in GamaPrint RIP-Queue: Open file, let it rip, go in the Properties so it's using the correct media profile, let it rip again, then Print. And then, the printing starts... and stops at 9.5% ... and sits there, for hours if I let it...

I've restarted a few times, re-saved the PDF, re-built the layout and re-saved the PDF, but this still happens...
Has anyone had this problem before?

 

[SignMeUpGraphics]

How is the printer connected to the RIP machine? USB or ethernet?

 

[Anastasi55]

Ethernet... And I just printed posters on Friday - similar setup, both raster and vector graphics on a long sheet, no problem...

 

[SignMeUpGraphics]

Can you reboot any switches/routers in between the RIP machine and the printer and test again?
If you have a spare, maybe do a swap out and try that also.

 

[Anastasi55]

I looked over some old posts - I may try a different media profile first...

 

[unclebun]

Test print something else. Just a 10"x20" rectangle or something. If that prints fine, then it's likely an error with the particular file you were trying to print.

 

[Anastasi55]

I tried the same posters that printed successfully last week - and that just was dropped from the queue. I know Onyx ran an autmatic upgrade, I wonder if I now need to download a bunch of updated media profiles as well...

 

[ColorCrest]

I wonder if I now need to download a bunch of updated media profiles as well...

No.

Look to see if there a "Works" folder in the Onyx folder. That may be full where you need to delete those old RIPs.

 

[Anastasi55]

VICTORY!!! Between some help from Onyx finding there was indeed a communication error via TCP, and my internal IT guy doing a hard reboot on the Epson, we solved the problem... My Sales Manager is yelling at someone else now...