Onyx RIP issue

[MNT_Printhead]

I am having an issue with Onyx displaying everything fine in job editor on a 96"x30" banner, but when it is sent to the queue the thumbnail displays correctly, but on the print preview shows the 96" length has been condensed, and prints condensed around 4". I am working with art that is a PDF created in Illustrator that does have transparency. I have tried using TIFs, JPGs (both exported from AI and rasterized in PhotoShop) and have not been able to get any of them to work. I have spoken to Onyx and they are saying it is my file and the solution is to design it differently?! The Onyx rep told me he had been there for a year. I am hoping someone might be able to give me some insight on how I can get this fixed.

I am so tired of having Onyx tell me there software won't do some of the things I have seen it. They tell me I shouldn't be using the patterns feature for print cut etc. I really don't feel their support is worth a damn, they have never solved one issues, just showed work arounds that take longer.

 

[Precision]

It's a setting on the first or second page of the rip. That's where I would look.

 

[Pauly]

create a blank file with the same size in both Ai and Ps and see if it does that.
then i'd check your quickset you're using. could be importing it and resizing the height only.

 

[Chichia96]

Your quickset could have an auto sizing rule too. Check that out as well.

 

[MNT_Printhead]

No quick set was set up for the media, I am bringing the into the job editor.\
Onyx is fail. I am going to re-install tomorrow.

This RIP used top be great, and now support is sine Jack Ass who thinks hie word is final/

Get used to eating duck , Josh. You have been with Onyx 1 year telling me I am doing it wrong and have been for 20 yeas of more?
eat a penis, you fucking fraud

 

[victor bogdanov]

Try saving as a different file format, pdf, tiff, jpeg. See if that happens with other formats

 

[SignMeUpGraphics]

Did you want to upload the file and one of many people running Onyx can try it?

Alternatively, try this file which has the same dimensions as yours and let us know what it does...

 

[Uniscreen]

I am having an issue with Onyx displaying everything fine in job editor on a 96"x30" banner, but when it is sent to the queue the thumbnail displays correctly, but on the print preview shows the 96" length has been condensed, and prints condensed around 4". I am working with art that is a PDF created in Illustrator that does have transparency. I have tried using TIFs, JPGs (both exported from AI and rasterized in PhotoShop) and have not been able to get any of them to work. I have spoken to Onyx and they are saying it is my file and the solution is to design it differently?! The Onyx rep told me he had been there for a year. I am hoping someone might be able to give me some insight on how I can get this fixed.

View attachment 169859

I am so tired of having Onyx tell me there software won't do some of the things I have seen it. They tell me I shouldn't be using the patterns feature for print cut etc. I really don't feel their support is worth a damn, they have never solved one issues, just showed work arounds that take longer.

Try uninstalling and reinstalling the profile, and maybe ultimately onyx. I have seen this happen before and I dont believe its file related.

 

[Notarealsignguy]

No quick set was set up for the media, I am bringing the into the job editor.\
Onyx is fail. I am going to re-install tomorrow.

This RIP used top be great, and now support is sine Jack Ass who thinks hie word is final/

Get used to eating duck , Josh. You have been with Onyx 1 year telling me I am doing it wrong and have been for 20 yeas of more?
eat a penis, you fucking fraud

Did you smash the keyboard typing that?

 

[Fechin]

Open the .Ai file in Photoshop and save the as a .Psd that is flat and has no transparency if it doesn't already.