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OPTEC LED controller replacement

Discussion in 'LEDs and Neon' started by toucan_graphics, Oct 17, 2016.

  1. I have a customer who's giant LED sign stopped working and it appears to be the Optec controller causing the problem.

    My question is this: Do I HAVE to replace it with an Optec controller or can I install a different manufacturer's controller and program it to suit the customer's needs?

    Any LED experts, please advise. Thanks
     
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  2. signpronfl

    signpronfl New Member

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    Nov 24, 2009
    Alachua, Fl
    I would expect that it will need to be an Optec replacement part.
     
  3. oksigns

    oksigns Member

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    Apr 27, 2015
    USA
    If it is still under warranty, Optec will replace the part, but dealing with them is almost a joke.
     
  4. Yeah. Initial warranty expired September last year. Extended warranty allegedly doesn't cover the controller.

    I was hoping it was just a matter of reprogramming the controller, but nope... the logic board in the controller is shot.

    I did, however, talk to a tech at Optec who was quite helpful. He even remotely connected to my PC while I was connected to the sign and confirmed my findings of the bad controller.

    Hoping now that the customer is willing to pay the cost to replace the parts.
     
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