Stop Servicing them, as in fixing them. Just like old computers are hard to get parts for, I assume they look at it that way. Some of the parts for the trunion aren't available now anyway. I think foil colors will be available for a long time in the 1" roll format. 3rd party suppliers will be the first to drop colors in that format.
I realize you are an ink jet shop. You have to be. But there are endless products the Gerber Edge can produce that ink jets can't, due to material availability, different processes, and different colors. So the addition of an Edge to a sign shop is a good addition. And if you have a Graphtec, Summa, or Roland cutter, Omega, Flexi, etc. will probably enable you cut Edge prints. When Sign Shops get rid of Edges, it may be because the person who ran it is no longer there. In other words they don't know how to use it, and distributors don't teach much. We offer beginning to advanced lessons and help because we focus on the Gerber systems. However, we can't teach Flexi. As one lady told us this week, "I don't know what I don't know." We are happy to help.
Doug Goodloe
800-232-8018