My issue isn't close enough to Gino's to want to poach his thread, so here's a new one.
We had a customer who recently moved out of the area and is setting up another marital arts studio a few states away. We did a bunch of wall size decals and some smaller stuff. Maybe $450 worth of stuff total with shipping.
In my wife's effort to always offer the best customer service, shipped them out before getting the dude's cc information which I had made clear was needed before we'd ship the stuff. I never thought he'd skate on the whole deal given the other work we've done for him in the last two years here.
Well, off they went and after two weeks now, he won't answer the phone, return a call or respond to an email. I don't know what to call it other than theft, but I'm sure its not mail fraud if we sent them UPS.
Any ideas on how to compel this guy to pay for this stuff? Or at least make his life difficult for the effort?
We had a customer who recently moved out of the area and is setting up another marital arts studio a few states away. We did a bunch of wall size decals and some smaller stuff. Maybe $450 worth of stuff total with shipping.
In my wife's effort to always offer the best customer service, shipped them out before getting the dude's cc information which I had made clear was needed before we'd ship the stuff. I never thought he'd skate on the whole deal given the other work we've done for him in the last two years here.
Well, off they went and after two weeks now, he won't answer the phone, return a call or respond to an email. I don't know what to call it other than theft, but I'm sure its not mail fraud if we sent them UPS.
Any ideas on how to compel this guy to pay for this stuff? Or at least make his life difficult for the effort?