Don't use Illy and put it directly into your rip
Indeed I tried both ways, to no avail. I am asking what program she designs in.Did you go to File/Place or did you have Illustrator opened and file/open for the .pdf. If it happens for both then what MikePro suggest might be your answer.
never had this happen to me, BUT if it did... i'd simply open in Adobe Acrobat Pro (or Photoshop) and save as a TIFF and then print or insert into illy for additional setup for print.
Just tried to open in photoshop, same thing