PDF issues

[rushworks graphics]

hey, having a few .pdf problems and i can't for the life of me figure out why. had this problem happen yesterday and today now so.......

opened a .pdf file and did some work for a client, sent back to client for her to print out and when she goes to print its very small. ok, i figure its her desk top printer software or something, but i tried it on my desktop printer...same thing! the .pdf opens up in the adobe reader fine.

we sent another client a proof yesterday, saved as a .pdf and she went to print out the proof today and the same thing.......extremly small, can not resize and on an a4 sheet of paper its just a real small print in the middle.

so now i'm thinking its got to be the way its being saved on my end. i have not had any problems like this before, i have not updated the pdf software, or changed it in anyway.......i'm totally stumped as to what i can do to make the .pdf files print normal size when i send to the clients!

 

[J Hill Designs]

file -> properties -> description - > page size -- post what it says

 

[Tony Teveris]

What are you using (App) to open,edit and save?

How large is the "real" artwork?

 

[rushworks graphics]

file -> properties -> description - > page size -- post what it says

page size says 24" x 24"

 

[rushworks graphics]

What are you using (App) to open,edit and save?

How large is the "real" artwork?

i'm using cs3 to open the .pdf files and then editing saving them in that(cs3).

just checked the origanal size of the document, its a4 sized, 8.5" x 11".

 

[rushworks graphics]

so basically what i'm doing is.....
opening origanal document, chaging a few lines of text, then saving as a .pdf file again, thats it.

i don't change the size or anything like that. if i open the document in adobe reader, i can size it no problems etc, just if i go to print it on a desktop printer, thats when the problems appear.

 

[J Hill Designs]

because it thinks its 24x24, therefore shrinking that down to fit on a 8.5x11

 

[rushworks graphics]

ok, so how do i save it correctly? the origanal document is 8.5" x 11" so a4 size, i'm saving that as is. so why is it then reading it as 24 x 24? how do i change that so it will print correctly? any ideas?

 

[J Hill Designs]

artboard size in illy perhaps? check illy document properties

 

[rushworks graphics]

funny enough i just checked that and the art board size seems to be the issue.......was going to post that now when i read your post! ....so yeah, seems like that was the issue.

what i don't understand is, i've never had that issue before untill yesterday/today........strange!