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pickiest customer on the face of the earth

Discussion in 'Digital Printing' started by painterjrm, Apr 27, 2013.

  1. painterjrm

    painterjrm New Member

    Dec 2, 2009
    edinboro, pa
    I designed and installed a 4' x 16' printed mural behind a customer's retail counter, looks fabulous. This guy looks past all that is great about it and complains about the abrasion marks from the felt-wrapped squeegee I used to install the film. I felt like reaching through the phone to choke him (I guess that's not nice). Any suggestions as to how to buff out those marks? I swear you need to be in there at the appropriate time of day and see the thing from a 179 degree angle to notice it. Or, shall I just black it out with enamel and see how he likes that?:banghead:
  2. mgieske

    mgieske Member

    Oct 17, 2006
    If the print has a gloss laminate, use a torch or heat gun to glaze them out. if matte lame, use the same technique but don't heat too much or it will turn to gloss
  3. 2B

    2B Very Active Member

    May 5, 2011
    +1 used this technique more than once.

    What type of wall was it installed upon? Usually you get the customer complaining that the imperfections on the wall surface are more visible once graphics are installed.
  4. Z SIGNS

    Z SIGNS Very Active Member

    Feb 14, 2009
    Trenton NJ
    The Liberty Bell has cracks and flaws in it and everybody still loves it.

    A lot depends on the job and customer.If your charging big busks for perfect piece that going
    into to lobby of some wealthy law firm you better deliver something un questionable.

    If your makin some gondola scene for a backdrop of a pizza parlor who's not payin much that's different

    The problem is customer expectation.
    He was expecting something pristine and you probably delivered something less.

    Not to say you did a bad job because one offs are hard to make perfect.

    I try to read my customers and if I suspect they are going to be anal perfectionists
    I do my best to educate them on realistic expectations.Like letting them know their hand painted letters are going to have brush strokes,wood sign post's are going to have have checks and knots,vinyl letters may have some bubbles and flaws etc.
  5. ddarlak

    ddarlak Trump Hater

    use phototex next time

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