Thompson Design
New Member
Hello everyone, in November we were contracted to do 70 pole banners for our township. We did our research and ordered in 2 rolls of Ultraflex Pole Banner Pro 18oz for the job. We printed 2 sided on the Roland, contracted a seamstress to hem and sew, she used a military grade thread. She returned them and we grommeted the banners and delivered.
Township contracted another guy to install them. Now they have ripped away from the poles where the grommets were. Almost all of them are either flapping in the wind or tangled up around the hydro wires, or completely fallen off. Some of them are cracked as well. :-(
Notes about the job: They only had the bar across the top to secure the poles, we put two grommets below the pocket for the bar to be secured and one grommet in one bottom corner. We reinforced the grommets by adding a couple of pieces of vinyl to each side. He attached the banners to the poles with Zip ties.
They came back and ordered 10 more to replace the ones that got ripped the worst. We made them and instead of grommeting the bottom, we used a mesh seatbelt material and added a D-Ring sticking out the side, and now those have failed.
We are north of Toronto, have had up to 91km/hr winds in the area, but to be honest the banners were ripping before then. I spoke with supplier I purchased the Pole Banner Pro from, and they are saying that it is because there were no wind slits in them. I did suggest wind slits when quoting the job, but the client was adamant that he did not want them, as he saw them as a weak spot and figured they would start ripping there.
Being a fairly new company to town, I want to make it right, and provide a solution for the town, but honestly I don't know if the wind slits would help or not? Is the problem that they need the bottom bar? Did I use the correct material?
Customer service-wise, I want to provide the township with something (either reprint or offer a credit or something...) so they will continue to work with me in the future, we are putting roots down in this town and every time I drive through the main st. I have a sick feeling looking at them all. What would YOU do?
Opinions? Thanks everyone.
Township contracted another guy to install them. Now they have ripped away from the poles where the grommets were. Almost all of them are either flapping in the wind or tangled up around the hydro wires, or completely fallen off. Some of them are cracked as well. :-(
Notes about the job: They only had the bar across the top to secure the poles, we put two grommets below the pocket for the bar to be secured and one grommet in one bottom corner. We reinforced the grommets by adding a couple of pieces of vinyl to each side. He attached the banners to the poles with Zip ties.
They came back and ordered 10 more to replace the ones that got ripped the worst. We made them and instead of grommeting the bottom, we used a mesh seatbelt material and added a D-Ring sticking out the side, and now those have failed.
We are north of Toronto, have had up to 91km/hr winds in the area, but to be honest the banners were ripping before then. I spoke with supplier I purchased the Pole Banner Pro from, and they are saying that it is because there were no wind slits in them. I did suggest wind slits when quoting the job, but the client was adamant that he did not want them, as he saw them as a weak spot and figured they would start ripping there.
Being a fairly new company to town, I want to make it right, and provide a solution for the town, but honestly I don't know if the wind slits would help or not? Is the problem that they need the bottom bar? Did I use the correct material?
Customer service-wise, I want to provide the township with something (either reprint or offer a credit or something...) so they will continue to work with me in the future, we are putting roots down in this town and every time I drive through the main st. I have a sick feeling looking at them all. What would YOU do?
Opinions? Thanks everyone.