poll size problem

[kycoots]

Please Help!!
when I contour cut sometimes it won't cut for me it has a red question mark next to the media size.
and when I click on that it says media size doesn't match in the cutter and the printer.
that the printer is the main and the cutter is secondary and the must match.

I'm scratching my head on this one. has anyone had tis problem before?

 

[DL Signs]

What kind of cutter? What software?

 

[FrankW]

If your Cutter is set to a media size too small to read all marks and cut the printed job, this happens. The sizes doesn‘t need to match exactly.