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Premier Colour Bulk Ink Customer Service

Discussion in 'Product and Supplier Referrals' started by pjfmeister, Jul 17, 2017.

  1. pjfmeister

    pjfmeister Member

    Dec 10, 2006
    We have been using the Bordeaux bulk ink system on Mutoh printers for a year. We ordered the ink, bulk system cartridges and smart cards from from Premier Colour.
    We order the ink in bulk and typically multiple smart cards so we obviously will not run out.
    We have had 3 separate times where brand new smart cards will not read and are bad. Two times with much difficulty Premier Colour finally agreed to replace the cards.
    This is the 3rd time we have received bad cards....and since it has been more than 14 days since the card was ordered they refuse to replace the card. Antonette with Premier color stated that "sometimes they work and sometimes they don't" and "that it clearly states they will only stand behind the cards for 14 days. We will no longer do business with a company that is so flippant about an inferior product.

    I highly recommend the bordeaux inks and it is a great product. We converted 1 of our Mutohs for 1 year to evaluate the inks before converting our other printers. We will probably switch the other printers as well but we will not use Premier Colour do to their lack of consistent product and very poor quality service.
    • Like Like x 1
  2. I've had my Mutoh converted for 5 years now. The cards are 100% hit or miss. Sometimes cards your using that work even stop working. I stopped using the ink though due to it tearing up the machines to quick. I was burning up heads and maintenance stations ever few months.

    Hit up Graphic Resource Systems. The bulk ink comes with the cards. And the ink in 10 times easier on the printer guts.
    • Like Like x 1
  3. BigfishDM

    BigfishDM Major Contributor

    Jun 22, 2009
    All Over
    You can probably keep getting the Bordeaux brand from others. Too bad to hear about your experience, lots of others to chose from though.
    • Like Like x 1
    • Agree Agree x 1
  4. premiercolour

    premiercolour Very Active Member

    I will speak to the customer service and find out what happened and reply to your concern.


    • Disagree Disagree x 1

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