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Need Help Printer isn't supported on onyx21 RIPcenter

Discussion in 'RIP Software & Color Management' started by Mischiefmade, Dec 25, 2020.

  1. Mischiefmade

    Mischiefmade New Member

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    Dec 19, 2020
    Melbourne
    Hey guys
    I need a bit of help trying to get my printer to print without a rip or a software that's cheap

    I have a roland sj-640 ex and I'm using Onyx21 Ripcenter
    I had the license key sent from onyx America
    And they didn't take into account that I have an sj-640
    So now that I spent $1800 on a licence key that doesn't support my printer

    I can't afford to pay the extra $900 to add the printer to the key
    Is there a cheaper or easier option?
     
  2. Jim Hancock

    Jim Hancock Active Member

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    Nov 11, 2008
    Delray Beach, Florida
    Did you use the Onyx download manager? The SJ-640EX is supported. You should speak to Onyx if you are having difficulty.
     
  3. balstestrat

    balstestrat Active Member

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    Aug 25, 2020
    Between the bits
    It's optional for ripcenter but how did this happen?? If it's their fault refuse the payment and let them take care of it.
     
  4. Pauly

    Pauly Colour Guru

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    Feb 14, 2016
    Melbourne
    Just download your printer model from the download centre.

    The RIP just need a printer licence for the amount of printers you're running.
    You install your printers yourself.
     
  5. Bert Wondervan

    Bert Wondervan Member

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    Nov 8, 2018
    Germany
    Roland SJ-640 EX
    Product Version:
    ONYX® Thrive™ 10.2 & Higher (Included)
    ONYX® ProductionHouse™ 10.0 & Higher (Included)
    ONYX® PosterShop® 10.0 & Higher (Included)
    ONYX® RIPCenter™ 10.0 & Higher (With Advantage Only*)
    * Indicates the driver is not included or licensed, but can be acquired with ONYX Advantage
     
  6. Pauly

    Pauly Colour Guru

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    Feb 14, 2016
    Melbourne
    Why are you disagreeing with me? I use onyx from x10 to now x21
    Have changed printer licenses a few times.

    the rip will support up to as many printers as it’s allocated.
    You install the printer OML file or PRNTST file (I forget which one it was)

    I just did it for when my Colorado arrives.
     
  7. balstestrat

    balstestrat Active Member

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    Aug 25, 2020
    Between the bits
    Just read what it says about the SJ driver in the post by Bert. It's not included in Ripcenter without Advantage. So it's optional.

    So if OP ordered the RIP for this exact model it's Onyxs fault. If not... It someones fault.
     
  8. Mischiefmade

    Mischiefmade New Member

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    Dec 19, 2020
    Melbourne
    Finally got a message back from onyx saying they made a mistake and they will update the key for free,
    Thankgod
    Cheers for the help
     
    • Like Like x 1
  9. Pauly

    Pauly Colour Guru

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    Feb 14, 2016
    Melbourne
    would have though you’d get 1 year silver advantage with the purchase. No?
     
  10. balstestrat

    balstestrat Active Member

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    Aug 25, 2020
    Between the bits
    Yeah I don't think so. Anyways he would be printing already if it was so.
     
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