Hi, first time posting on this signs101. I currently work as a machine operator and have two hp latex 365s. I am happy working the work horse of a printer but am really frustrated with HP's latex support. I had a massive vinyl jop going out on said weekend and one of the latex printers broke down on Tuesday. We put in a request for repair the same day for repair in 2 days. On wednesday, the tech reaches out saying they could be there thursday, if not 6 am Friday. Part arrives thursday to which I informed the tech it arrived. By Friday 9 am, still no response. We reach out to HP to find out our ticket had been marked as complete and so no tech was sent out. We raised hell and got a tech to service the printer by 6 pm friday which is not ideal but workable.
After a month, we are now trying to renew our warranty on our printer and they are making us jump through hoops just to get warranty. This is only the most recent expercience but overall I am not happy with HP customer support over the course of the last 2 years and am considering switching to epson printers like the r5070.
To anyone who has HPs and Epsons, what are your thoughts on the switching to epson printers and their customers support? Am I justified in how I feel about HP latex support and is epson better? Regarding the growth in our printing dept, we are seeing more and more printing on a roll to roll basis where I need to pump out 7-8 rolls of 150' vinyl at a time for certain jobs maybe twice a year. So part of the consideration switching is that the r5070 can get through a roll of 150' at under 3h before the cleaning cycle where the latex 365 takes 6ish hours on the same roll for comparable quality. We also do zero lamination as it is not applicable to our business or clients so gassing out media is not a concern.
Any input is greatly appreciated! TLDR: Should I hunker down and stick with the latex 365s dealing with HP support or switch to epson with what seems like a more relaible customer service and faster printing capablitlies?
After a month, we are now trying to renew our warranty on our printer and they are making us jump through hoops just to get warranty. This is only the most recent expercience but overall I am not happy with HP customer support over the course of the last 2 years and am considering switching to epson printers like the r5070.
To anyone who has HPs and Epsons, what are your thoughts on the switching to epson printers and their customers support? Am I justified in how I feel about HP latex support and is epson better? Regarding the growth in our printing dept, we are seeing more and more printing on a roll to roll basis where I need to pump out 7-8 rolls of 150' vinyl at a time for certain jobs maybe twice a year. So part of the consideration switching is that the r5070 can get through a roll of 150' at under 3h before the cleaning cycle where the latex 365 takes 6ish hours on the same roll for comparable quality. We also do zero lamination as it is not applicable to our business or clients so gassing out media is not a concern.
Any input is greatly appreciated! TLDR: Should I hunker down and stick with the latex 365s dealing with HP support or switch to epson with what seems like a more relaible customer service and faster printing capablitlies?
