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problem need help

Discussion in 'Flexi' started by josh29j, Nov 18, 2014.

  1. josh29j

    josh29j Member

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    Oct 11, 2006
    Im no professional but I have a customer that design her own logo but I am unable to open the .ai file in my lxi design software..it is a older software..she used photoshop to create the image..I think the problem is that it is saved as a newer file type than I am able to use...help please??
     
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  2. BIG EASY DOES IT

    BIG EASY DOES IT Very Active Member

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    tell her you are unable to open and have her save out as .eps If she designed in PS or AI she should know how to save as an older format. Then you should be able to open it no problem.
     
  3. BIG EASY DOES IT

    BIG EASY DOES IT Very Active Member

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  4. josh29j

    josh29j Member

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    I tried to explain to her what I needed with no luck..if you don't mind I would appreciate it if you could help me out
     
  5. josh29j

    josh29j Member

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    Oct 11, 2006
    email sent thanks
     
  6. BIG EASY DOES IT

    BIG EASY DOES IT Very Active Member

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    I returned the file via email to you. I exported as a .eps You shouldn't have any issues opening it. If you do just let me know and we can try something else. But I got the file open no problem.
     
  7. J Hill Designs

    J Hill Designs Major Contributor

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    if its from photoshop, why not just export full sized jpg? probably aint got vector data in it anyway..
     
  8. BIG EASY DOES IT

    BIG EASY DOES IT Very Active Member

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    because the file he sent me was not .ps it was an .ai file and she had vector artwork in the file. If I saved as .jpg you loose the vector side of it. then you can't cut vinyl or do contour cut stickers.
     
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