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problem with GSP plot...

Discussion in 'Gerber Omega, Graphix Advantage & MacImprint' started by Signsforwhile, Sep 17, 2006.

  1. Sep 17, 2006 #1
    Signsforwhile

    Signsforwhile Very Active Member

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    Feb 17, 2006
    New York
    Ive been having this problem lately - I'll be in the middle of a print job and this pops up, that I don't have a dongle. It's plugged into the front of my computer and the light is on, so I know its plugged in. If I unplug it, plug it back in and click "NO attempt to find security key" the message will go away after a couple of rounds.....whats going on?!

    security key.jpg
     
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  2. Sep 17, 2006 #2
    gerald

    gerald Member

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    Mar 20, 2006
    I banged my knee into my dongle a few times and damaged it. It did the same thing. I sent it back and got a new one and cured the problem.
     
  3. Sep 17, 2006 #3
    Signsforwhile

    Signsforwhile Very Active Member

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    i have a usb dongle and its never been banged or dropped.
     
  4. Sep 17, 2006 #4
    gerald

    gerald Member

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    It still could have a short in it. Or your usb port is acting fluky.
     
  5. Sep 17, 2006 #5
    iSign

    iSign Major Contributor

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    Nov 29, 2003
    Kahului, Maui
    I forget the exact way to describe this possible source of trouble, but you want to make sure your power management settings are not set to go looking for usb ports not in use (or something like that)

    ...the way I remember it, the dongle is not like a continous use device... it sits idle & then will respond to an intermittent ping from the software to make sure it is still there. there is a power management setting that interferes with this ability to await the ping... & another setting that prevents that interference.

    I'm just out the door after this post to do a Sunday install... so I can't look it up for you, but search on 4edgetalk.com & you may find one of several discussion where this was explained.
     
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