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problem with Onyx

S

Stan B

Guest
Hi all,
I was wondering if someone can help me with a quick tip help.

All out of blue our Onyx for Jeti printer stopped taking TIF files. It gives an error saying "File format not supported" and "File does not exist". We did not make any changes to anything and just yesterday it was working.

I cleaned all old files that were sitting in Onyx to clear up memory and it did not help.

Any advice ?
Thank you,
Stan
 
That's odd, just checked ours and it still works..... someone install something on the computer since yesterday? Did you try restarting the computer?
 
S

Stan B

Guest
We did few restarts with no help,

nothing new was installed.
 
S

Stan B

Guest
was hoping to fix the problem on the fly,

online is so much easier than calling,

but will call if nothing else helps. Thanks.
 

Dice

New Member
Have you made sure your on the latest version? Did you try the latest update patch?
 

Letterbox Mike

New Member
Have you tried ripping old .tiff files that you know have worked in the past, or just new .tiff files? I'm wondering if something is corrupt with the file and non Onyx...
 

eye4clr

New Member
An obscure but easy thing to try is to have the source tiff on the local drive. Don't try to pull it across the network directly into onyx.

I've seen similar problems and their techs have identified an intermittent bug pulling files across networks.
 
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