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problem with Onyx

Discussion in 'RIP Software & Color Management' started by Stan B, Mar 31, 2010.

  1. Stan B

    Stan B Guest

    Hi all,
    I was wondering if someone can help me with a quick tip help.

    All out of blue our Onyx for Jeti printer stopped taking TIF files. It gives an error saying "File format not supported" and "File does not exist". We did not make any changes to anything and just yesterday it was working.

    I cleaned all old files that were sitting in Onyx to clear up memory and it did not help.

    Any advice ?
    Thank you,
    Stan
     
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  2. Jet Fast Printing

    Jet Fast Printing Member

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    Sep 22, 2009
    That's odd, just checked ours and it still works..... someone install something on the computer since yesterday? Did you try restarting the computer?
     
  3. Stan B

    Stan B Guest

    We did few restarts with no help,

    nothing new was installed.
     
  4. Jet Fast Printing

    Jet Fast Printing Member

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    Sep 22, 2009
    Have you tried to call Onyx? They have been extremely helpful whenever we had issues.
     
  5. Stan B

    Stan B Guest

    was hoping to fix the problem on the fly,

    online is so much easier than calling,

    but will call if nothing else helps. Thanks.
     
  6. Dice

    Dice Active Member

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    Jun 23, 2008
    Have you made sure your on the latest version? Did you try the latest update patch?
     
  7. insignia

    insignia Very Active Member

    Have you tried ripping old .tiff files that you know have worked in the past, or just new .tiff files? I'm wondering if something is corrupt with the file and non Onyx...
     
  8. J Hill Designs

    J Hill Designs Major Contributor

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    Sep 24, 2004
    yeah maybe you accidentally switched to a different compression in your tiff creation dialogue somewhere...
     
  9. eye4clr

    eye4clr Member

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    Feb 10, 2006
    An obscure but easy thing to try is to have the source tiff on the local drive. Don't try to pull it across the network directly into onyx.

    I've seen similar problems and their techs have identified an intermittent bug pulling files across networks.
     
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