Everyone,
I recently purchased a new Roland xr 640 From Florida Graphics ( worst mistake of my life). I immediately experienced problems with this machine from day one. Florida Graphics sent out 3 of their techs over a 2 month period and they could not figure out any of the 5 problems I was having. I was constatly talked down to and belittled by their manger John Eukovich. After countless emails and phone calls Florida Graphics quit responding to me at the end of December. I could not belive after spending $25,000.00 on a printer and sending Florida Graphics over 100 pictures and videos to document my problems that they would just blow me off knowing that my printer was not working! So I went directly to Roland and explained what was going on, I was dealing with Lester Thibodaux at this time. I explained to Lester the major problems I was having.
1) Color shift of up to 10-15 shades different on the same file.
2) Ink blobs would fall on the print or on the platen at will for nor reason
3) The cutter will not find the registration marks and when it does find them it will cut 1/8" off 95% of the time.
4) The printer will start banding in the middle of the print, there is no rhyme or reason. Sometimes it has dark lines and sometimes it has white lines.
5) The take up real will quit working in the middle of a print job and the vinyl will just wad up in the floor!
Just to give y'all a little back ground on my business 95 %of my work is vehicle and boat wraps. We use 180cv3 with the 8518 lam, and we print on the Roland pcv4 cast profile. That being said the banding is vot coming from a media/ profile conflict.
Lester informed me that he had spoke to John at Florida Graphics and all of my problems were user error and the I just needed to learn how to work the priner. I then sent Lester all of the pictures and videos of the problems I was having. Lester reviewed all of the files and agreed there was a bigger issue. Lester asked if they could send Tub lite out to look at the printer and verify the problems, I told him if there was going to be a he said she said issue between the 2 dealers I would rather have Roland come out to look at it, he said Tublite was a Roland certified dealer and there would not be a problem with them documenting the problems. I agreed to have Tubelite come out. Within a few days Jim Tubelite came out and inspected the printer. This is a copy of his email
"Hey Lester,
Spent around 3 hours with Ryan yesterday and there are issues with that machine, can they be fixed Is the question. Cutting issue, ink dropping from head on prints and nozzles dropping out while printing and take up reel are true problems. The color shift from the same file is real but would need to figure out what part of the software is causing it.
So after Roland sending out their certified dealer to inspect the machine you would think this would be a open and shut case!You would expect Roland to document the problems have you sign off on them and then send you new printer, right?
I get a docusign form from Roland saying that they are " replacing the printer per Jack". I informed them that they need to list all of the problems that were listed in their dealers report. They sent a 2nd form that says they are going to replace the printer for cutting issues and customer satisfaction. They will not list all of the problems! I have had Florida Graphics play games with their forms also,( I have every intention of seeking damages against florida graphics for the loss of business and materials that has been ruined. I have wasted of 500' of cv3 with printer malfunctions). I tried to call Jack Pozorski multiple time with no return call! I explained to him through email that the need to document the issues with the printer and he refuses to. After being ignored for 3 more day I finally sent this email
Jack,
I really don't appreciate being ignored! I have already been through this with your distributor Florida Graphics and now I am having to deal with your poor customer service. I paid over $25,000 for one of YOUR printers and would appreciate some more respect as a customer. Please answer the following:
1.) Do you feel that my printer operates 100% the way that it was intended, other than the cutting issue?
2.) If you give me a new printer what upgrades/changes have you made to it to ensure that I will not encounter the same problems as the printer I currently own?
3.) If you have made changes to the new printer, can you guarantee that I will not experience the same issues that I am currently dealing with, with my current printer?
We purchased this printer to improve our business and efficiency and it has done nothing but destroy our business and cost us valuable time and money.
I expect a timely response. Thank you.
Ryan Townsend.
This was his response
Ryan,
See my comments below.
1.) Do you feel that my printer operates 100% the way that it was intended, other than the cutting issue? In order to verify the condition of your printer, we would need to have it inspected and verified. Again, we have offered to replace your printer with a new printer as stated below for customer satisfaction reasons. The only way that process can continue is for you to sign the form provided.
2.) If you give me a new printer what upgrades/changes have you made to it to ensure that I will not encounter the same problems as the printer I currently own? Again, we are not clear what/if there are any “problems” with your current printer as stated above. We are replacing the unit for customer satisfaction reason bases on the claims that you are experiencing cutting issues.
3.) If you have made changes to the new printer, can you guarantee that I will not experience the same issues that I am currently dealing with, with my current printer? Please see our teams and conditions for any guarantee on our equipment.
https://www.rolanddga.com/support/warranties/inkjet-warranties
Best Regards,
Jack Pozorski
I came in this Monday to black ink literally poring out of the printer on to the platen and on to the ground and all jack said is that I need to sign the form with the false info, If I want the printer replaced.
Roland already had the printer inspected by there dealer. This has put me in a bad position, Roland knows I need the new printer in order to run my business so the are black mailing me to sign a form with inaccurate information in order to get it.
This was my last email to them, again I have had no response!
Jack and Lester,
1) Lester you told me that you were going to send Jim out to inspect the printer and verify the problems. I told you that I would rather have someone from Roland out because I have wasted enough of my time and if there was going to be a problem or dispute with having a dealer come out I would rather someone from Roland come. You assured me that you were sending a Roland certified dealer and that they could verify and document the issues with the printer. That being said I agreed to this and now Jack is saying he has to verify the problems. What was the point of sending Jim out to verify the problems? I will not be forced or strong armed into signing a form that does not have the correct info on it. You know the printer has issues and you need to list all of the issues!
2) Jack, so what you are telling me is you don't trust your certified dealer to tell you that a printer has problems? You say you are not clear on what the problems are. If you look at what Jim sent you it explains the problems very clearly!
>
> 1) cutter will not cut properly
> 2)Ink drops are falling out of the print head on the platen and on the prints
> 3)Nozzles are dropping out causing banding issues.
> 4) Software is causing color shift on the same file.
>
>
> These are the problems that Jim with Tubelight, (your certified dealer) sent you. He verified that these were problems with the machine. Correct?
>
> So lets go over the problems,
> 1) We know it doesn't cut correctly and that is the only thing you want to document.
>
> 2) Ink drops fall from the print head and that has been verified from your dealer. Is this supposed to happen? Should the print head just drop blobs of ink whereever it wants whenever it wants? If no, then this is a problem! I know this because you certified dealer said so! From the research I have done apparently you have dampers in the print heads that soak up ink (swell up )and cause this problem. I would say that this is a verified problem that Roland has encountered before since it is all over the sign forums!
>
> 3) The prints have random banding issues that will happen in the middle of a print job. This was verified by your certified dealer. Is the printer supposed to print with dark lines and banding issues? Of course not, so I would say that this is verified problem number 3!
>
> 4) The same file will print 2 different colors at will, with up to 10 shades different in color. Is this normal? This was verified by your certified dealer.
>
>
> Jack, you are saying that you are replacing the printer because I claim it has issues. I'm not claiming to have problems with the machine, your dealer has inspected and has verified the problems with the machine! With all of that said those issues need to be documented! If you are telling me that this is the way your printers are intended to operate then this is unacceptable and I want a full refund for everything I have spent on this machine! If you intend on making this right, you need to list all of the issues that were verified by your Roland certified dealer. If you don't want to list them then give me a full refund and we can part ways. I don't appreciate you holding my business hostage and telling me that I have to sign something that isn't correct in order to get a new printer. How would you feel if you had a family to feed and someone was doing this to you? I was so excited to buy this machine I thought Roland was a top of the line company that produced top of the line printers, boy was I wrong! The way I have been treated throughout this entire process is truly disturbing! Then to basically black male me into signing something by holding the most crucial part of my business over my head is truly disgraceful!
Ryan Townsend
I need help, has any one had problems like this with their xr 640? Has anyone ever encountered a situation like I'm in with the manufacture holding your pringer hostage? I have had nothing but problems form the day the machine was installed. I though I was upgrading by buying a Roland boy was I wrong! I'm in the process of building a website now that will have all of the pictures, video and emails to document the ordeal.
Any help would be greatly appreciated!
Thank you for your time
RYAN TOWNSEND
I recently purchased a new Roland xr 640 From Florida Graphics ( worst mistake of my life). I immediately experienced problems with this machine from day one. Florida Graphics sent out 3 of their techs over a 2 month period and they could not figure out any of the 5 problems I was having. I was constatly talked down to and belittled by their manger John Eukovich. After countless emails and phone calls Florida Graphics quit responding to me at the end of December. I could not belive after spending $25,000.00 on a printer and sending Florida Graphics over 100 pictures and videos to document my problems that they would just blow me off knowing that my printer was not working! So I went directly to Roland and explained what was going on, I was dealing with Lester Thibodaux at this time. I explained to Lester the major problems I was having.
1) Color shift of up to 10-15 shades different on the same file.
2) Ink blobs would fall on the print or on the platen at will for nor reason
3) The cutter will not find the registration marks and when it does find them it will cut 1/8" off 95% of the time.
4) The printer will start banding in the middle of the print, there is no rhyme or reason. Sometimes it has dark lines and sometimes it has white lines.
5) The take up real will quit working in the middle of a print job and the vinyl will just wad up in the floor!
Just to give y'all a little back ground on my business 95 %of my work is vehicle and boat wraps. We use 180cv3 with the 8518 lam, and we print on the Roland pcv4 cast profile. That being said the banding is vot coming from a media/ profile conflict.
Lester informed me that he had spoke to John at Florida Graphics and all of my problems were user error and the I just needed to learn how to work the priner. I then sent Lester all of the pictures and videos of the problems I was having. Lester reviewed all of the files and agreed there was a bigger issue. Lester asked if they could send Tub lite out to look at the printer and verify the problems, I told him if there was going to be a he said she said issue between the 2 dealers I would rather have Roland come out to look at it, he said Tublite was a Roland certified dealer and there would not be a problem with them documenting the problems. I agreed to have Tubelite come out. Within a few days Jim Tubelite came out and inspected the printer. This is a copy of his email
"Hey Lester,
Spent around 3 hours with Ryan yesterday and there are issues with that machine, can they be fixed Is the question. Cutting issue, ink dropping from head on prints and nozzles dropping out while printing and take up reel are true problems. The color shift from the same file is real but would need to figure out what part of the software is causing it.
So after Roland sending out their certified dealer to inspect the machine you would think this would be a open and shut case!You would expect Roland to document the problems have you sign off on them and then send you new printer, right?
I get a docusign form from Roland saying that they are " replacing the printer per Jack". I informed them that they need to list all of the problems that were listed in their dealers report. They sent a 2nd form that says they are going to replace the printer for cutting issues and customer satisfaction. They will not list all of the problems! I have had Florida Graphics play games with their forms also,( I have every intention of seeking damages against florida graphics for the loss of business and materials that has been ruined. I have wasted of 500' of cv3 with printer malfunctions). I tried to call Jack Pozorski multiple time with no return call! I explained to him through email that the need to document the issues with the printer and he refuses to. After being ignored for 3 more day I finally sent this email
Jack,
I really don't appreciate being ignored! I have already been through this with your distributor Florida Graphics and now I am having to deal with your poor customer service. I paid over $25,000 for one of YOUR printers and would appreciate some more respect as a customer. Please answer the following:
1.) Do you feel that my printer operates 100% the way that it was intended, other than the cutting issue?
2.) If you give me a new printer what upgrades/changes have you made to it to ensure that I will not encounter the same problems as the printer I currently own?
3.) If you have made changes to the new printer, can you guarantee that I will not experience the same issues that I am currently dealing with, with my current printer?
We purchased this printer to improve our business and efficiency and it has done nothing but destroy our business and cost us valuable time and money.
I expect a timely response. Thank you.
Ryan Townsend.
This was his response
Ryan,
See my comments below.
1.) Do you feel that my printer operates 100% the way that it was intended, other than the cutting issue? In order to verify the condition of your printer, we would need to have it inspected and verified. Again, we have offered to replace your printer with a new printer as stated below for customer satisfaction reasons. The only way that process can continue is for you to sign the form provided.
2.) If you give me a new printer what upgrades/changes have you made to it to ensure that I will not encounter the same problems as the printer I currently own? Again, we are not clear what/if there are any “problems” with your current printer as stated above. We are replacing the unit for customer satisfaction reason bases on the claims that you are experiencing cutting issues.
3.) If you have made changes to the new printer, can you guarantee that I will not experience the same issues that I am currently dealing with, with my current printer? Please see our teams and conditions for any guarantee on our equipment.
https://www.rolanddga.com/support/warranties/inkjet-warranties
Best Regards,
Jack Pozorski
I came in this Monday to black ink literally poring out of the printer on to the platen and on to the ground and all jack said is that I need to sign the form with the false info, If I want the printer replaced.
Roland already had the printer inspected by there dealer. This has put me in a bad position, Roland knows I need the new printer in order to run my business so the are black mailing me to sign a form with inaccurate information in order to get it.
This was my last email to them, again I have had no response!
Jack and Lester,
1) Lester you told me that you were going to send Jim out to inspect the printer and verify the problems. I told you that I would rather have someone from Roland out because I have wasted enough of my time and if there was going to be a problem or dispute with having a dealer come out I would rather someone from Roland come. You assured me that you were sending a Roland certified dealer and that they could verify and document the issues with the printer. That being said I agreed to this and now Jack is saying he has to verify the problems. What was the point of sending Jim out to verify the problems? I will not be forced or strong armed into signing a form that does not have the correct info on it. You know the printer has issues and you need to list all of the issues!
2) Jack, so what you are telling me is you don't trust your certified dealer to tell you that a printer has problems? You say you are not clear on what the problems are. If you look at what Jim sent you it explains the problems very clearly!
>
> 1) cutter will not cut properly
> 2)Ink drops are falling out of the print head on the platen and on the prints
> 3)Nozzles are dropping out causing banding issues.
> 4) Software is causing color shift on the same file.
>
>
> These are the problems that Jim with Tubelight, (your certified dealer) sent you. He verified that these were problems with the machine. Correct?
>
> So lets go over the problems,
> 1) We know it doesn't cut correctly and that is the only thing you want to document.
>
> 2) Ink drops fall from the print head and that has been verified from your dealer. Is this supposed to happen? Should the print head just drop blobs of ink whereever it wants whenever it wants? If no, then this is a problem! I know this because you certified dealer said so! From the research I have done apparently you have dampers in the print heads that soak up ink (swell up )and cause this problem. I would say that this is a verified problem that Roland has encountered before since it is all over the sign forums!
>
> 3) The prints have random banding issues that will happen in the middle of a print job. This was verified by your certified dealer. Is the printer supposed to print with dark lines and banding issues? Of course not, so I would say that this is verified problem number 3!
>
> 4) The same file will print 2 different colors at will, with up to 10 shades different in color. Is this normal? This was verified by your certified dealer.
>
>
> Jack, you are saying that you are replacing the printer because I claim it has issues. I'm not claiming to have problems with the machine, your dealer has inspected and has verified the problems with the machine! With all of that said those issues need to be documented! If you are telling me that this is the way your printers are intended to operate then this is unacceptable and I want a full refund for everything I have spent on this machine! If you intend on making this right, you need to list all of the issues that were verified by your Roland certified dealer. If you don't want to list them then give me a full refund and we can part ways. I don't appreciate you holding my business hostage and telling me that I have to sign something that isn't correct in order to get a new printer. How would you feel if you had a family to feed and someone was doing this to you? I was so excited to buy this machine I thought Roland was a top of the line company that produced top of the line printers, boy was I wrong! The way I have been treated throughout this entire process is truly disturbing! Then to basically black male me into signing something by holding the most crucial part of my business over my head is truly disgraceful!
Ryan Townsend
I need help, has any one had problems like this with their xr 640? Has anyone ever encountered a situation like I'm in with the manufacture holding your pringer hostage? I have had nothing but problems form the day the machine was installed. I though I was upgrading by buying a Roland boy was I wrong! I'm in the process of building a website now that will have all of the pictures, video and emails to document the ordeal.
Any help would be greatly appreciated!
Thank you for your time
RYAN TOWNSEND
