production manager not recognizing contour cut

Try putting your cut lines on a separate layer and move that layer to the top.

 

From a previous comment I made. I'd try this. If that doesn't work, then we'll probably need more information. It may be necessary to downsample if you have images over 300 dpi.

Also to make sure it's setup properly. After importing into PM, open the job properties and look in the "Workflow" tab (should be the second one) and make sure "Send Cut Job" is selected and on the right plotter. Also go into the "Labels and Marks" tab and choose your cut marks. i.e. Arms Style 1 All or something like that. You can adjust the margin and mark size in the options button.

 

Yes, I've noticed after some time that if my contour cut is "behind" or "below" other layers, it will not show up in PM but it is there... separate and move that to be "on top" and you should be good

 

Yeah, that seems like PM wasn't picking up a cutter to send the file. Double check your physical connections. Every Monday and most Thursdays I'll restart everything if I haven't already done so. Just helps prevent some of those odd bugs. PM shouldn't have a problem with the cut line being behind or in front of the art. Though it's good practice to keep it on top, especially for files with bleeds.

 

I am having sort of the same issue. As soon as I send it to the PM, I get a pop up from Color Settings Difference. I dont even have a chance to choose a cutter (I have 3). If I just try to contour (without printing) it sends it just fine. Any ideas?

 

Look up in the top left of the screen and you will see 5 tabs. The one all the way to the right that looks like a blade is where you do the cut settings. It will let you choose the cutter in that window.

 

Go into the last menu options before sending. The little knife. And change the setting to Contour Only.

 

I use a much older flexi program, but have found that when I rip and print, anything grouped such as contour cuts will not get printed unless they are ungrouped. Strange but true

 

That little window pops up before I can even pick a cutter. So if i choose one of the options in the window, the cutting details are omitted anyway.

 

That window shouldn't pop up until you hit send. I have never seen it do that. See the picture below just in case there is a miscommunication. You click the blade and set the cutter before sending the job.

 

Nope, as soon as i click the Rip & Print shortcut in Flexi, it opens PM and that window pops up first thing.

 

Can you not just click "Don't ask again" and choose one of the options? What happens after you click an option?

 

Because both options state "Details Omitted", it will print, but it won't cut as there are not cut instructions......