If you are getting the head from a Roland dealer then it is very unlikely to be defective. There are other companies that sell them like Digiprint who get seconds and they often have problems.Thanks for the tips, someone also mentioned that it looks like de-laminating and to try with a syringe to put solution through the head. If it comes out on the side then its de-lamination. I have been using aftermarket cleaning solution and apparently its not good for the head. I just ordered a bottle of ESL5 to use with the new print head in the future.
Thats great regarding the replacement, so just need to remove the cover with dampers which shouldn't really leak. Then replace the head and put those back. I didnt know there was an actual physical adjustment on the head, I thought it was just screws on it that can go only one way and the rest was printer calibration in the settings and making sure to check my flushing adjustment. Any tips on how to position it in there?
Since you are a roland dealer tech maybe you can answer that. I am purchasing the new head from a Roland authorized dealer. I was asking about the warranty on it as I have read in the past that sometimes they can have issues out of the box. They told me the 90 days warranty for Roland only applies if their own tech do the installation and register the head for warranty. Meaning that even if I would hire a certified tech from another company, the warranty on the head wouldn't be honored. Is that normal in the business or something I should be worried? Im not sure how common it is to get a defective head but sounds like I would be shit out of luck if that happens.
It is common in most industries though that if you don't use their officially recognised techs to install the part then the warranty doesn't apply. Particularly with heads there are so many ways non qualified people can mess them up when fitting them, they can't be expected to honour warranties.