Right to Repair Act

[dreko]

"The Repair Act requires original equipment manufacturers (OEMs) of digital electronic equipment “to make diagnostic and repair information available to independent repair providers and consumers if such parts and repair information are also available to OEM authorized repair providers.” Manufacturers must offer access to owners of the covered products as well as independent repair providers.

Access to documents and many tools must be provided on “fair and reasonable terms.” For documents, this means at no charge. For parts and certain tools, it means offering them at the same cost as they are offered to manufacturer-authorized and affiliated businesses. "

Has anyone ever contacted their printer manufacturer and asked for all software diagnostic tools, repair field manuals, documentation, etc?
Here in NY State, every owner of electronic equipment, that is over 10 dollars has the right to repair the equipment.

I'm thinking of contacting Roland regarding my printer. Do you think they will comply?
Has anyone taken advantage of this Act (in 13 states)

thanks

 

[balstestrat]

Someone said Roland gave them the service tool and access.

 

[Smoke_Jaguar]

Yup, I keep CA residents I can bug to get stuff like that. Usually they don't want to fuss and give access.

 

[FrankW]

Regularly, with newer Roland TruVis, accessing the service menu requires a Service Tool and a personal microsoft mail account to log in, and there are no downloadable documentation anymore which shows repair procedures, this is an online tool. For repairs of Epson too you need a Service Tool, which will be activated with an company identification file.

Would like to know how they manage that in this cases. And, as a technician, I really don´t want to come over to a customer who have tried to repair his machine himself and still stuck.

 

[James Burke]

Sounds like a back door to proprietary information, and may encourage reverse engineering.

JB

 

[MarkSnelling]

That's really interesting. I can see where the law would make sense, but it also could be like finding someone who has never driven a car before and handing them keys to a Ferrari.

 

[WildWestDesigns]

I have always maintained that it is the customers right to be able to bork their own stuff. Just have to be able to learn from one's mistakes. Doing things yourself comes with consequences, however, that doesn't mean that I want the company that I bought from to be my babysitter and to determine what I do or do not have access to when it comes to machinery that I depend on. I remember back in the day when there was schematics and part numbers that came with the goods that we bought and a lot of those companies are still around today, so it's not like it has affected their bottom line over the long haul.

The thing that most companies (in my experience) have used to mitigate this impact is to put it behind some type of cloud need and/or proprietary concern and if that fails "think of the children and their safety". Now some of these could have legitimacy, unfortunately, they have been used way to much and in a blanket way that I just roll my eyes from the start. There are instances that it's more legitimate compared to others. Use anything too much, it just causes a bad taste with a lot of people.

 

[James Burke]

I have always maintained that it is the customers right to be able to bork their own stuff.

My new word for the week.

JB

 

[WildWestDesigns]

My new word for the week.

JB

It's been around for a while. I like it, so I keep on using it.

 

[Solventinkjet]

I've helped 1000s of sign shops fix their own machines. The OEMs would have you believe that the average end user doesn't have the ability to fix their own machine and they're saving you from yourself by hiding that info. I've definitely run into customers who should hire a tech but a large majority of people are capable of fixing their machine with a little guidance and/or tech manuals. The main negative of fixing your own machine, however, is the work and parts aren't under warranty.

If you hassle them enough, they'll give you the manual. If you just post which model you're working on here, I'm willing to bet someone already has it to give as well.

 

[dreko]

I'm running a Roland LEC2-300. I believe the Peck software online is needed, and I've seen the PDF manuals/repair guides, etc when the tech has been on site.
I'll keep you all posted as to what Roland says. I'm told they've escalated my request, as well as mentioned I will void my warranty should I attempt any repair work.

 

[cornholio]

The right to repair your own machine and warranty are two different things.

 

[jimbug72]

My new word for the week.

 

[Pacannaprint]

I'm running a Roland LEC2-300. I believe the Peck software online is needed, and I've seen the PDF manuals/repair guides, etc when the tech has been on site.
I'll keep you all posted as to what Roland says. I'm told they've escalated my request, as well as mentioned I will void my warranty should I attempt any repair work.

I have a roland lec2-640 I had service guy come out 3 times replacing parts over a service error 0109. Now they going change the service board. I been out of business for 2month going on 3. They don't care. I had to wait for two backorder parts. Then the 1st service guy said my neighborhood was bad and never came back. Roland try to say out of 400 technician they dont have one that what to come to my neighborhood. I made a call to roland tech. Then i plug him into roland service through warranty. The new guy the came out and said my neighborhood is not bad but unfortunately can't get me running. My machine is paid off so I guess they don't care. I hoping the service board will work the trick but don't know when he be back.
My problem is the wiper station will go to orginal orgin but when in wiper mode its off like 15d degrees so it will hit the head or not let the scarper move underneath properly. If you set with your hand the felt setting to proper alignment, then press orginal orgin it won't ser properly. It weird the metal stop interrupter stop pass the sensor just a cm off. I believe it's the wiper holder and felt holder housing plastic part is off a bit because the head will hit it. They tech say he know best. It seem like a firmware or service board problem. Pray for me ...if you can save my life please help...

 

[dreko]

..

 

[FrankW]

However, they will not allow me to have the Peck2 software, as I'm not trained.

to use the Peck2-Software you need a personal microsoft account to log in. The software itself, without the authorisation to log in, is useless.

 

[dreko]

..

 

[Graphic Extremes]

From Roland "We can’t grant access to Peck2 as there are training requirements and certification points needed that are only available for dealers and certified technicians. However, we can open up service mode through our DG Connect utility as needed for your machine."

That is why its a game they play. You need certification to use our software, They should allow the training for free then.

 

[dreko]

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[White Haus]

..

What's with all the empty posts?