1. Mar 21, 2019 #1
   

   phototec Very Active Member

   3,199

   22

   38

   May 23, 2008

   Belton

   Visit Site

   I have a brand new Roland EOM cyan Ink cartridge (220ml) and the printer would not recognize it. I tried cleaning the gold color contacts, but it still would NOT work. I inserted a different Cyan ink cartridge and it works fine.
   
   So, my question is, has anyone else dealt with this issue before? And if so is there any way to make the cartridge work so I don't want the ink?
   
   Thanks

    

   Tags:
2. Mar 21, 2019 #2
   

   rjssigns Major Contributor

   5,164

   521

   113

   Jun 4, 2007

   Home Office

   I was having the same issue. You may have to shim the cartridge. What I ended up doing was taking the cover off to see what was going on and to do some cleaning. I removed a metal tab/spring over the Cyan slot and noticed it sitting on top of the printer after I replaced the cover. Been working fine ever since.
   
   VanderJ said after a lot of use things can move slightly causing the sensor to not make good contact.