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Need Help Roland SOLJET Pro II SC-545EX

Discussion in 'Roland' started by stanakanats, Jul 20, 2017.

  1. stanakanats

    stanakanats New Member

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    Apr 15, 2015
    Oregon
    Hello Everyone!

    I'm hoping I can get some help here.

    I own a Roland SOLJET Pro II SC-545EX. The cutter does not move up and down when doing a test print (Or any print). I have replaced the tool carriage with a new one and nothing changes. Almost as if the magnet has no power going to it? It does not mater what force I have it set at, it will not go down to cut. Could this be caused by a bad main board?
     
  2. Roland Product Support

    Roland Product Support Member

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    Jun 30, 2014
    Irvine, CA
    Hey stanakanats,

    You indicated that "the cutter does not move up and down when doing a test print (Or any print)", so, we suspect you're actually explaining that the cutter does not activate up or down while trying to "cut".

    If this is correct and the cutting solenoid does not move up or down while performing the "test cut" on the printer (don't worry about trying to cut from the computer yet), then you have a hardware failure and the printer's in need of service. The problem could be the cut carriage cable assembly, the cut carriage board itself, the servo board or even (in extremely rare cases) the solenoid.

    Roland corporate encourages you to contact your regional Roland dealer to have the printer repaired.

    However, if the machine cuts fine when using the test cut feature on the printer, then the printer hardware is fine. The problem is related to the file you're trying to print and cut. It's likely not configured with the CutContour spot color, and no worries, we have you covered with a training video explaining how to apply cuttng paths correctly. We have two (2) videos, one for Adobe Illustrator and the other for CorelDraw. Here are the links:

    AI:
    Corel:

    If you have additional questions or need extra support directly from Roland corporate support, please submit an "official" support request form online here: Product Support Form | Roland

    If you do write us, we look forward to helping you and take care,

    Roland Technical Support
    Roland DGA Corp.
    rn
     
  3. aeginaprint

    aeginaprint New Member

    3
    0
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    Mar 19, 2016
    Greece
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