ok, i bought this out of usasignsupply cleveland about 6 hr away,when i bought it i was getting quotes,well long story short,i think i bought a machine that was sold out of their jurisdiction,Because one company that quoted me a price made a follow up call asking if i purchased a machine and i told him yes and told him where i bought it from,well this guy smooth talker says well if anything goes wrong or it needs service maybe we can get that work since we are closer so he wanted the serial number so he said he could put it in his system and maybe get the service for it..Come to find out he called corporate and complained, and it has put me in the middle and i feel kind of guilty to even call where i got it from (i know i should be mad but somehow i just feel guilty,if this makes since) and no one has given me a follow up call trying to sell me the media or even see how it's running i guess they get their money and your on your own anyway thats how i feel.., so i struggle and really find out different things from here about machine...the guy that called corporate just flat out lied to me with that line of bull about servicing..so it is hard for me to pick up the phone and ask these two companies anything...but i did call the one i bought it off of explaining about the contour cut problem i have been having and he refered me to the manual (asked for a tech and the guy that sold the machine to me called me back and referred me to the manual guess his tech's where to busy.. ...really feel uncomfortable about the whole deal....so i dunno if they are jurisdiction over these printers or what..i just keep my mouth shut and make the payment..but i know they will be a time i would really need someone...)