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Roland support question

dreko

dreko

New Member
Curious to hear other owners thoughts on Roland support. Do you rely heavily on your local dealer for support, and/or do you contact Roland DGA for support on tougher, harder issues?
How would you rate your experiences?
 
N

netsol

Active Member
roland will point you to a dealer for most problems, especially mechanicals.
they will assist on certain software issues (all my equipment is out of warranty, of course)
 
V

victor bogdanov

Active Member
I'm located in Houston, 20 min from gsg that supports roland. Last week I had my first out of warranty and warranty experience.

Out of warranty - I sent an email on Sunday, Tuesday the tech did the repairs (new head etc)

Warranty - while the tech was on the non warranty job I let him know of the warranty repair and he did it next day. (Simple roll holder alignment)

The local dealer (gsg) answers all questions fast, I have a friend that owns a Roland with similar experience with the same dealer. I'm in a large city with 2-3 techs 20 min away from my shop so can't get any better realy
 
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