We have had problems with the encoder strip and had to have replaced. 2 months later...Now throwing a scan motor error. The machine is also saying the cover is open (it’s not) and we can’t print. Has anyone experienced anything similar? We are being told that the cover open has been know to cause the printer to throw the scan motor error. This printer is only 2 years old and has only had light to medium use. Of course this happens a month out of our warranty and right before holiday shopping. Tech Service has been terrible and I’d appreciate any suggestions.
The printer still prints beautiful... when it prints.
The printer still prints beautiful... when it prints.