Received our parts today and prepared to replace head. Printer would not allow us to enter "service mode". Kept getting message, "Service Mode Protected".
We tried the right, left, up, down ......key code until the printer started a continuous beeping noise.
Need some help.
Can anyone give us some assistance or is it default to calling a service tech. Our problem is our dealer went out of business several years after selling us the printer and the other dealers aren't in any hurry to work with us.