Roland machines, in my experience, are far from reliable. Mine was defective, and once the dealer got paid before delivery, Roland and the dealer screwed me over. I am not alone in this Roland experience, as I have read about, and met other Roland printer owners who's machines were defective. Roland really takes their time going through the chain of command for permissions to get warranty work done, replacement parts etc. So if your Roland printer has an issue, you can be weeks, months or longer. All the while you're spending hours and hours trying to get it to work, going through reams of material, ink and cleaner, losing business and not printing. My issue is still not resolved, Roland admits my machine is defective, and the top repair person from head office said they give up, no more. If I want to continue paying them to fix a defective printer/cutter that they have no idea how to fix, I can, otherwise stop calling.
My advice is do not pay a cent for the machine until it is in your shop, set up, and you have run it for 12 weeks, and all features are working 100% as advertised. You could put the cash in a holding account, to be released upon satisfactory performance. Once you pay, good luck, from my experience, getting Roland to expedite your repair, if they can actually fix it.
I am sure others will say how great Roland is, but that was not my experience, or the experience of others I know about.