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Need Help ROLAND VERSAWORKS DEVICE NOT FOUND HELP!

Discussion in 'Roland' started by Adam24, Sep 5, 2018.

  1. Adam24

    Adam24 Member

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    May 16, 2018
    West Yorkshire
    Hi guys stressing out today our PC which held our RIPS etc gave in so instead of replacing the RAM it was cheaper to buy another. I managed to get versaworks from the hard drive and installed it.
    We currently have 3 ROLAND printers. I have managed to successfully connect two of our RE-640's
    however the XC-540 does not want to connect
    The IP Address on our machines are as follows;
    RE-640 1 - 169.254.253.030
    RE-640 2 - 169.254.253.090
    XC-540 169.254.253.060.

    These were what they were set on old computer and worked fine.. On the new computer when I try click verify it says "Device not found or status not acquired correctly from the device."
    I changed the IP Address end i.e 060. to 010. but to no avail. I changed it a few times to different endings but not done the job. Not great at all with IPS etc so please let me know in more detail what to do also they are all running on a switch circuit.

    What I have tried:
    On another computer with Versaworks (2 work fine just that 1 again)
    Different ethernets.
    Different ports on the circuit
    Checked all subnet gateways etc
    Changed the Protocol on the computer for the IV4 I think it was.
    :(
     
  2. player

    player Major Contributor

    4,891
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    Apr 24, 2006
    Toronto
    Turn off all anti-virus software.
     
  3. Adam24

    Adam24 Member

    39
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    May 16, 2018
    West Yorkshire
    Hi Tried that as the computer 2 we tried it on turned everything off on that.
    Strange how 2 work perfectly.
     
  4. Joe House

    Joe House Active Member

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    Feb 5, 2004
    WA
    Can you ping the XC?
     
    • Informative Informative x 1
  5. Adam24

    Adam24 Member

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    May 16, 2018
    West Yorkshire
    Sorry how do I do that? Need further guidance step by step sorry not good at all with ips
     
  6. Joe House

    Joe House Active Member

    894
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    Feb 5, 2004
    WA
    Depending on your OS - Windows 10, right click on your Windows icon in the lower left corner and select Windows Powershell (Admin) - or previous windows versions, go to the start menu and type CMD in the run window.
    When the black box pops up type in "Ping 169.254.253.060" (without the quote marks). You should get one of 3 results:
    1: No Reply
    2: Reply from (your computers IP Address) unable to connect
    or
    3: Reply from 169.254.253.060: Bytes = 32 time<1ms TTL=64

    And you'll probably get 4 lines of the same or very similar messages. If you get a reply from the printer's IP address, then your computer can talk with your printer and you need to focus on getting the software to communicate with the Printer. If you get option 1 or 2 (or something similar) your computer isn't able to talk with the printer and you need to sharpen you networking protocol skills.

    If you are unable to connect still, while in the Command or Powershell window, type in "IPCONFIG" and post what your ethernet adapter IPV4 settings are.

    Good Luck,

    Joe
     
    • Agree Agree x 1
    • Informative Informative x 1
  7. Adam24

    Adam24 Member

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    May 16, 2018
    West Yorkshire
    Cheers getting this -

    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    PS C:\Users\user> ping 169.254.253.060

    Pinging 169.254.253.48 with 32 bytes of data:
    Reply from 169.254.161.106: Destination host unreachable.
    Reply from 169.254.161.106: Destination host unreachable.
    Reply from 169.254.161.106: Destination host unreachable.
    Reply from 169.254.161.106: Destination host unreachable.

    Ping statistics for 169.254.253.48:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    PS C:\Users\user>

    Seems no comms from printer what so ever.
     
  8. Adam24

    Adam24 Member

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    May 16, 2018
    West Yorkshire
    IP CONFIG SETTINGS
    C:\Users\user>ipconfig

    Windows IP Configuration


    Ethernet adapter Ethernet 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    Link-local IPv6 Address . . . . . : fe80::dda2:7d2b:7902:a16a%16
    Autoconfiguration IPv4 Address. . : 169.254.161.106
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : home
    IPv6 Address. . . . . . . . . . . : 2a00:23c4:8121:1500:fcdc:fbe9:7b46:3ee2
    IPv6 Address. . . . . . . . . . . : fdaa:bbcc:ddee:0:fcdc:fbe9:7b46:3ee2
    Temporary IPv6 Address. . . . . . : 2a00:23c4:8121:1500:9d48:2d9c:883a:a1da
    Temporary IPv6 Address. . . . . . : fdaa:bbcc:ddee:0:9d48:2d9c:883a:a1da
    Link-local IPv6 Address . . . . . : fe80::fcdc:fbe9:7b46:3ee2%14
    IPv4 Address. . . . . . . . . . . : 192.168.1.97
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : fe80::ae3b:77ff:fe0c:ca69%14
    192.168.1.254

    C:\Users\user>
     
  9. Joe House

    Joe House Active Member

    894
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    Feb 5, 2004
    WA
    Hmm... I've run into this before. You give the command to ping one address and it tries to ping another.
    I would go into the ethernet adapter settings and manually configure the IP address to a completely different range like 10.1.1.100, with the subnet mask set to 255.255.255.0. No gateway is necessary.
    Then configure your printers to something like 10.1.1.110, 10.1.1.120 and 10.1.1.130 respectively and make sure that their subnet masks areset to 255.255.255.0 as well.
    Make the appropriate changes to your RIP software to match the addresses above. You should be good to go.
    If not, the next step would be to replace the switch with a router.

    Good luck
     
    • Like Like x 1
  10. Adam24

    Adam24 Member

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    6
    May 16, 2018
    West Yorkshire
    Perfect this fixed it cheers!!
     
  11. CSOCSO

    CSOCSO I don't hate paint, I just overlay it.

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    Jul 18, 2012
    Florida
    Whatever i tried It did not work for me. I have restarted dhcp client. released and renewed the ip in cmd. I have set up the ip and subnet mask manuall under ipv4.. Nothing helped.
    subnet was stuck on 255.255.0.0 and ip was 169.whatever.
    I had the computer connected to the modem via the mobo and had the printer connected to the same machine with a usb3-lan adapter. I have internet. That ethernet picked up everything the right way. i swapped cables and the internet was working on the usb3-lan adapter but the printer had the same exact issue when i connected it to the mobo. I was googling for an hour and tried everything i could online and didn't work. I COULD NOT get rid of the 169 ip address. I had enough and connected the printer to my modem / router. It started to work immediately.

    I have no clue why. how. So its not the cable. Its not the printer nor the settings on the printer. i don't get it but finally it works.
     
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