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Roland VG-540 Ink leaking from Head

Discussion in 'Roland' started by Gate_City_Signs, Dec 3, 2020.

  1. Gate_City_Signs

    Gate_City_Signs New Member

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    Mar 3, 2016
    Greensboro, NC
    Hey, we recently had a tech come out and replace the captop and head for our Roland printer. Now we have ink leaking out of the head. Any tips on how to fix this issue?
     

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  2. balstestrat

    balstestrat Active Member

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    Why not do a reclamation to the tech and let him fix it again for free?
     
  3. Gate_City_Signs

    Gate_City_Signs New Member

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    Greensboro, NC
    We are not under warranty and used a third party tech. Plus there's no way to prove that the problem came from the tech right?
     
  4. balstestrat

    balstestrat Active Member

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    So someone just did some work exactly on the parts that you now have issues with and you are willing to just accept that right away? Not even going to ask?
    It doesn't matter if the printer has warranty or not, there should be some kind of expectation of life for the parts and work.
     
    • Like Like x 1
  5. Gate_City_Signs

    Gate_City_Signs New Member

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    Mar 3, 2016
    Greensboro, NC
    We are asking and contacting the the tech who did the work, but I am trying to see if there is a simple solution as well so we can get this fixed without having to wait for a tech.
     
  6. balstestrat

    balstestrat Active Member

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    For that you have to open the cover of carriage at least. See how tight things look on top the head.
     
  7. Jim Hancock

    Jim Hancock Active Member

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    Did the tech replace the damper on the head he replaced? If the damper was the latest version, there is a revision on the dampers for that printer, and the damper fill needs to be done twice in a row. The new damper is designed for the VG2 inks, and the membrane needs to be "stretched" a bit more than 1 damper fill will do. I had this issue and my Roland factory support tech enlightened me, as this change hadn't made it into the latest manual yet. This took care of the issue. You can remove a front cover and disconnect the cap lines to the pumps for the heads that don't need this and save some ink. Advise your tech of this and have him come back and do the damper fill twice in a row and see if the leak is gone.
     
  8. Gate_City_Signs

    Gate_City_Signs New Member

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    Mar 3, 2016
    Greensboro, NC
    Is the damper fill something we could ourselves or does it require a tech?
     
  9. Jim Hancock

    Jim Hancock Active Member

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    If you are still using VG inks, you can do it yourself if you know how to go into service mode. If you have converted to VG2 inks, a tech must do it, thank you Roland! A lot of VG owners unhappy about this and rightfully so...

    Although the tech should come out and fix the mistake, if this is the cause, for free. I would...
     
    Last edited: Dec 3, 2020
  10. Gate_City_Signs

    Gate_City_Signs New Member

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    Mar 3, 2016
    Greensboro, NC
    We are converting over to TR2 inks soon as well. Will upgrading to the TR2 ink fix the issue automatically? Or will a Tech need to fix it either way?
     
  11. Jim Hancock

    Jim Hancock Active Member

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    If the tech does the damper fill two times, it should fix the issue. I would have him do it now anyway so you don't lose any prints to ink dripping.
     
    • Like Like x 1
  12. Gate_City_Signs

    Gate_City_Signs New Member

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    Mar 3, 2016
    Greensboro, NC
    We contacted the tech and he emailed us the instructions to perform the damper fill. So we performed the damper fill twice on Side A and it fixed the ink dripping issue but after performing a test print (attached), The black on the last head was dropping out significantly. We then performed a damper fill once on Side B thinking maybe it needed to be done as well to fix the dropout issue. But that did not fix the black dropping out. We performed a normal clean and also a manual clean, this did not fix it. I then soaked the head to see if it would fix the drop outs but it only got worse (image attached). Any thoughts?
     

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  13. Joe House

    Joe House Active Member

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    WA
    If you have the latest firmware with TR2 inks, you can do the damper fill without going into the service menu. I believe it's holding down the up arrow while turning on the sub power.
     
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