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Need Help Roland VG640 problem

Discussion in 'Roland' started by BoF, Sep 19, 2018.

  1. BoF

    BoF Member

    Aug 14, 2008
    Dear all
    Long time no post !
    My latest printer (a VG640) displayed HEAD PROTECTION ACTIVATED yesterday & now pauses after every pass

    Does someone know the cause of this & how it can be resolved?

    Thank you
  2. Joe House

    Joe House Active Member

    Feb 5, 2004
    Pausing after each pass is typically caused by one of 2 things on the VG.
    1. communications issues - network, cables, NIC, etc. If this has been stable and nothing has changed, I'd start by looking at #2 (especially since you got the head protection message).
    2. Ink bag not recognized. - In Versaworks Dual, double click on the image of your printer and see if any of the cartridges show with an "x" under them of if any read as empty. Replace that cartridge(s) and try again.

    Good Luck,

    • Agree Agree x 1
  3. RISEgraphics

    RISEgraphics Member

    Jun 12, 2018
    Salt Lake City, UT
    Sorry about adding to an old thread, but I'm having a similar issue with my machine.

    No changes to connection or wiring, no warning or error messages are displayed on the printer or in VersaWorks and all ink bags are showing 1/2 full or better. I thought maybe file size could have something to do with it, but it seems to stall after passes randomly.

    Here's a video to show what I mean..

  4. Solventinkjet

    Solventinkjet DIY Printer Fixing Guide

    Aug 2, 2011
    Denver, CO
    That looks like either a network issue or file size issue. If you are using a hub or switch I would connect the printer directly to the RIP computer and try that to see if anything improves. If it does, your network hardware is malfunctioning. If it still has issues I would change the cable just to rule it out. After that the only other hardware that could be causing issues is the printer itself or the computer's network card.

    Also, if you have it set up to RIP and Print at the same time, the file size is large and the computer is not that great, that will cause this issue as well. The fix there is to either set it up to completely RIP before printing or upgrade your computer.
    • Like Like x 1
  5. Mainframe

    Mainframe Very Active Member

    Did you try turning the machine off in the front and in the back? Main and sub power, that's what I would do first. Also I would unplug and reconnect the printer connection cable and restart the computer.
    • Like Like x 1
  6. RISEgraphics

    RISEgraphics Member

    Jun 12, 2018
    Salt Lake City, UT
    Printer is already connected directly to the computer. The computer is limited to only be used as a "remote" for the printer, so there's no background applications running.. just VersaWorks.

    I will restart the printer and restart the computer as well as set the next prints up to rip then print instead of rip and print, as suggested. Will report back if the issue persists. Thank you, everyone!
  7. RISEgraphics

    RISEgraphics Member

    Jun 12, 2018
    Salt Lake City, UT
    So the restarting of the machine and the computer worked for a little while, but it's back to the same ol' struggles. :mad:

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