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Roland VS Cyan overspray (FIXED) Thanks Jim Hancock

Discussion in 'Roland' started by autoexebat, Apr 17, 2020.

  1. autoexebat

    autoexebat Member

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    I posted a few weeks back about my cyan over-spray and my gray to white gradients coming out pink. Jim Hancock reached out to me and helped me more than anyone could ever imagine , I called him and he called me right back and we spoke probably a good hour total time on the phone. He was spot on with every question I asked , Never was he a rush to get off the phone with me, Help like this is unheard of these days . I have been a member of this forum for over 10 years and have only been harassed by one guy.

    It's you want honest help and straight forward answers , you need to contact him and he will do everything in his power to help you. If you ask for help be nice and send him a few bucks , he deserves it.

    End result , my print head was back even after a perfect nozzle check . Jim knew right from the start what my issues was , Others said dampers , profile and other issues . Jim said print head . Thanks to him I am able to do my orders today .

    Thanks a million Jim , I hope to meet you when you're in my area.
     
    Tags:
    • Like Like x 1
  2. player

    player Major Contributor

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    Are you going to tell us what the problem was and how it was fixed?
     
    • Agree Agree x 1
  3. Jim Hancock

    Jim Hancock Member

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    The problem was a bad cyan channel on the print head causing overspray. New head, good to go...
     
    • Agree Agree x 3
  4. okeesignguy

    okeesignguy Member

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    Jim is awesome....Hey there Jim! He was a HUGE help to me to get back up and running :)
     
  5. autoexebat

    autoexebat Member

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    I can list some more details when I get some more free time. I got lucky and got this new head as I was able to sell my old one for $950.00. Quite a few guys here jumped on my case saying it was worth $0.00 - $601.00 but the issue I had wasn't as bad as I made it sound.
     
  6. Notarealsignguy

    Notarealsignguy Very Active Member

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    I thought you a
    Who in the world would buy a used head for $950, especially one that had an issue? Did you tell them?
     
  7. autoexebat

    autoexebat Member

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    Sure did , spoke with the guy on the phone and I shipped it overnight to NY , contacted him today and he is happy .
     
  8. premiercolour

    premiercolour Sales and services from S. California

    Did you use any aftermarket damper or cap top? I would be surprised any of the above worked. I always use original on these two parts.
     
  9. autoexebat

    autoexebat Member

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    Yes at the time everything was OEM .
     
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