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Roland Warranty ???

Discussion in 'Roland' started by kustom.printing, Jan 31, 2009.

  1. kustom.printing

    kustom.printing Member

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    Dec 19, 2008
    Why is the VP540 2 year warranty in the US but only 1 year in the UK ???
     
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  2. Two year warranty detail...

    The Standard Roland Limited Warranty provides for one year of coverage-- in the US too.

    However, Roland Digital Graphics America will provide a free additional year of limited warranty coverage on all printers it has sold after January 1, 2007 (except SP-series printers), if the following two conditions are met:


    1. The end-user registers the machine with Roland within 60 days of purchase
    2. Exclusive and continuous use of Roland OEM inks during the entire warranty period.
    ~E
     
  3. Siguy

    Siguy Member

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    Jan 11, 2009
    In New Zealand Roland offers a 5 year warranty on the same conditions.

    That was a major reason to buy a new machine for me.
     
  4. kustom.printing

    kustom.printing Member

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    Dec 19, 2008
    So another case of us getting screwed.

    Would you buy the second year warranty at £1200; those Roland guys seem dam expensive at £325 ($462) call-out rate and £125($178)/hour after + parts price.

    Does the VP series fail much????
     
  5. Siguy

    Siguy Member

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    Jan 11, 2009
    It's weird, for such a small country we seem to have a lot of competition between dealers and techs.

    Roland themselves have just pulled out of NZ and the master dealership has changed hands. So, a big shakeup going on. All of a sudden the guys who were doing the servicing are going freelance, with great prices.

    What happened before was a tech would travel to our area and service maybe 5 machines over a couple of days. Each customer would get a charge for travel and accommodation. It was not the costs split between the customers but a full charge for each customer. Basically they were gouging 5 times their travel costs.

    Now with the freelancers they will divide the costs between the number of jobs. Servicing has fallen from around NZ$650 to about NZ$400.

    Everyones madly scrambling to pick up the market share of the old master dealer so the deals are awesome.

    At the same time you have to acknowledge that if you want the warranty to stay in place then Roland and their agents have you by the balls to a certain extent and you just have to suck it up and pass the extra costs on to your customers.

    Since they play that way you should have no loyalty except to yourself and play these guys off against each other whenever the opportunity presents its self. Give what you get.
     
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