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Need Help Rolland GX24 camm1 issur

Discussion in 'Roland' started by anozira02, Oct 3, 2018.

  1. anozira02

    anozira02 Member

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    Mar 23, 2009
    Prescott, arizona
    Purchased a used Rolland Cutter GX Camm1 having issue of not cutting after sending data to Production Manager, gives the White Port Error.. what am I suppose to look for??
     
  2. Solventinkjet

    Solventinkjet DIY Printer Fixing Guide

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    Aug 2, 2011
    Denver, CO
    What interface are you using to connect the plotter to the computer? Basically it just can't connect to the plotter. Most likely just a setting that needs to be changed.
     
  3. anozira02

    anozira02 Member

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    Prescott, arizona
    This old cutter comes with serial port to USB to windows7 Also my other cutter Vinyl Express came with on cloud Flexie I was still able to install the drive but
    it cant seams to find the port..
     

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  4. WildWestDesigns

    WildWestDesigns Major Contributor

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    By GX 24 came with a USB cable and I've been able to cut directly from Ai, DRAW and Inkscape. That serial to USB must have been something that previous owners did.
     
  5. MIkeyB036

    MIkeyB036 New Member

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    Aug 24, 2018
    FL
    May have to download new drivers.

    That was our issue with this same cutter. We hadn't used it in a very long time(10 years, maybe?). Software outdated, so we bought a new program, and then the serial cable didn't work on new computers, so we had to download new drivers and used the USB cable, and NO ISSUES at all with cutting.

    Hope this helps!
     
  6. anozira02

    anozira02 Member

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    Prescott, arizona
    will try cutting from Ai and see what happens if not,,,, than download the new driver.. come to think the seller said he used inkscape.. short while ago I change the port to COM3 the Production Manager showed that it was cutting but cutter did not get the message..
     
  7. ams

    ams Very Active Member

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    Oct 28, 2010
    Virginia
    Use Roland Cut Studio
     
  8. anozira02

    anozira02 Member

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    Mar 23, 2009
    Prescott, arizona
    Does it have a trial version?
     
  9. WildWestDesigns

    WildWestDesigns Major Contributor

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    Mid TN
    Roland CutStudio actually comes with the GX-24. I would speculate that since you bought used, the previous owner probably didn't keep it or pass it on to you.

    It's actually going to be far better to "print" (aka cut directly) from one of the aforementioned graphics programs then to use CutStudio. It is a very, very basic program.
     
  10. anozira02

    anozira02 Member

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    Mar 23, 2009
    Prescott, arizona
    I downloaded CutStudio,,, the problem is that my Epson 1800 comes up instead the Rolland GX-24 can't cut from the 1800 it is only a printer...
    have I made a boo-boo??
     
  11. WildWestDesigns

    WildWestDesigns Major Contributor

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    Mid TN
    Never had that problem, but on my setup, my wide format printer is connected to a different computer and my general purpose printer is connected through the LAN. I don't have the cutter and the printer connected directly to the same computer.

    Are you still using the serial to USB cable?

    That's the one thing that I really do question since on my 2010 GX-24 it has both inputs. I'm not understanding the need for an adapter. If the computer is lacking one input (probably the serial unless you have a true workstation computer), just use the other. I have to wonder if the actual adapter may be causing the issue of the computer not seeing the port being used. I know this has happened a few times with my embroidery machines using certain type of adapters (and with actually monitors and using certain video cards that required "active" adapters).

    It may not be the case, just what I'm thinking based on my experience with this type of issue.
     
    Last edited: Oct 5, 2018
  12. anozira02

    anozira02 Member

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    Mar 23, 2009
    Prescott, arizona
    I kind of suspecting the serial to usb port, it also has a standard USB port as well, a regular USB printer cable wont work on this cutter, so I am thinking of ordering one...The cutter as I read does not come with serial port
    cable, comes with a USB cable..
     
  13. anozira02

    anozira02 Member

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    Mar 23, 2009
    Prescott, arizona
    Can anyone tell me where the fuse location is on the gx-24 is,, I assume someplace on the motherboard. Also if someone could help me out obtaining the service manual for this unit..Thanks,,,
     
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