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SAi support?

Discussion in 'Flexi' started by GAC05, Feb 12, 2010.

  1. GAC05

    GAC05 Major Contributor

    5,990
    820
    113
    Dec 27, 2005
    Guam USA
    I've upgraded to the latest have run into a few issues and wonder if they can be addressed.
    Does SAi have an active bug tracking set up that takes feedback from the user base?
    I registered and went through their website but much of it looks out of date.
    The closest thing I saw was the e-support page.

    In the past when we had an active SAi member here I asked for some help and got promises of a callback but ended up with no replies.

    Coming from CorelDraw I am trying to give Flexi a fair assessment but the more I use it the less I like it.
    It was the least expensive way to get my rip updated to run my printer.
    It seems like a waste if the only thing I end up using it for is to run the production manager and drop files from other (much cheaper) design programs in to so they can be printed.

    wayne k
    guam usa
     
    Tags:
  2. Brands Imaging

    Brands Imaging Active Member

    561
    5
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    May 18, 2008
    Pennsylvania
    call flexi direct. we get support from them for free. no problems, no questions asked.
     
  3. ProWraps

    ProWraps Very Active Member

    3,556
    0
    38
    Sep 30, 2009
    San Francisco, CA
    hey wayne, give them a call. our flexi pro was out of the warranty period. i told them right off the bat. the tech never flinched an ounce, and emailed me the newest version ASAP. i waited all of nothing on hold and was amazed at the support.

    my experience was top notch and this is from someone that didnt really care for their support before (i litteraly waited for over 20 mins on hold. they obviously figured something out and got WAY better).
     
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