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Suggestions Scan motor error message

Discussion in 'Roland' started by Jim Hill, Nov 17, 2019.

  1. Jim Hill

    Jim Hill Active Member

    I have an SP-300V which I have owned for years and today I received my first scan error.

    I had just printed something and when it started to cut the magenta colored line it just kept going around in circles instead of moving on to the next image to cut.

    I cleaned the encoder strip and replaced the blade in the cutter and tried everything again with the exact same result as the first time.

    My question is do you think it is a sensor or the scan motor that needs to be replaced?

    Thanks Jim
  2. greysquirrel

    greysquirrel Active Member

    Aug 13, 2015
    West Berlin, NJ
    Start with sensor and encoder..because of the age of the printer..that will tell you if u need the motor
  3. Rick Tennyson

    Rick Tennyson Member

    Sep 14, 2019
    Motor has been the issue every time on our Rolands. Good luck!
  4. Jim Hill

    Jim Hill Active Member

    I am have turned over the encoder strip and cleaned and reinstalled with a New Roland Sensor and will try this first.

    The scanner motor was replaced about 3 or 4 years ago and this is a printer that only gets used a few hours a week so the motor does not have many hours on it.
    I understand scanner motors can still go bad and I do have another I can try if I need to.

    Thanks for offer help. Jim
  5. Solventinkjet

    Solventinkjet DIY Printer Fixing Guide

    Aug 2, 2011
    Denver, CO
    Which motor error are you getting? Try running an environmental match. That should sync up the motor encoder and encoder strip.
  6. Rick Tennyson

    Rick Tennyson Member

    Sep 14, 2019
    Keep us posted!!!
  7. Scott at Roland

    Scott at Roland Merchant Member

    Aug 15, 2019
    Another thing to check would be the Carriage Wire - those printers used a wire instead of a belt for the print carriage. The wires could stretch and loosen over time which can throw motor errors. Most Roland dealer technicians carry a meter to check wire tension on those printers and the adjustment is pretty straightforward. Might be worth checking.
  8. Jim Hill

    Jim Hill Active Member

    I turned over the encoder strip and cleaned it good and installed the new sensor but when I put if all back together and ran it I received a carriage was not connected error.
    I checked the carriage cables to be sure they were seated properly and that look fine. The scanner motor error seems to have gone away.
    On Tuesday morning I will once again clean the encoder strip just to make sure it clean and then I will retire everything again.

    Maybe it time for a New encoder strip and scanner motor.

    Thanks Jim
  9. C5 Service&Repair

    C5 Service&Repair Member

    Jan 14, 2018
    Omaha, NE
    Hi Jim,
    One thing to always check when getting a 'carriage is not connected' error is the belt tension. 99 out of 100 times I've come across that error, the belt tension was off, or the belt itself was bad.
  10. Jim Hill

    Jim Hill Active Member

    Thanks to everyone for all of the great advice on things to check.
    I will make the changes and get back to you with the results within a few day's. I am fighting off a bad case of the flu while trying to work on the printer at the same time.

    Thanks again Jim

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