Seal 62 Plus Laminator rollers not moving to 0mm gap setting

[Stripeline18]

We are having an issue with our Seal 62 plus Laminator not lowering to 0mm setting for laminating vinyl print media. We can get it to 3mm, but anything lower and the roller retreats to the max setting.
We tried moving the receiver laser sensor, left, right, up, down, and adjusting the mode, also adjusting the transmitter sensitivity. I can not get any better then the gap setting at 3mm. any ideas on what to try next?

thanks,
Jake

 

[Roland Certified Tech]

Yes, if definitely a 62 Image Plus the PE has to be adjusted properly and it will work.
I’ll share with you my notes from my last one being an older model:

Seal said to adjust the position of the photoelectric sensors so the "PE" LED light stays lit on the main board. Made that adjustment and now nip roller comes down and the 3 speeds now work also.