We've had issues too. Cut's aren't accurate, sometimes as much as 1/2 inch off on feed but mostly 3 mm off on feed. The prints are pretty, but I have to print on high head height because the back pressure on the ink isn't stable from what I can tell, so it appears as though there are head strikes often. Sometimes at the end of a long print which was printing fine and is attached to the take-up, but still.. little strike. I've had the service tech out a lot on this printer. If it were me, I'd look into a different printer. I've been running this one for over a year. Bought an additional year of warranty because I don't trust it.