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Service Call 0010...?

Discussion in 'Roland' started by LivinLarge, Jan 11, 2011.

  1. Jan 11, 2011 #1
    LivinLarge

    LivinLarge Member

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    Jan 5, 2011
    I am hoping this is all part of the same problem that I am having with VP540 just disconnecting when ever she feels like it! :banghead:

    But...and I did search here (maybe need to get better at that...as I got every thread that had service or call in it) does any VP540 owner now what that Service Call 0010 stands for??

    and as usual....thanks so much!!
     
    Tags:
  2. Jan 11, 2011 #2
    SublimeGraphics

    SublimeGraphics Member

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    Feb 16, 2010
    Muskoka, Ontario, Canada
    Do you mean the carriages are disconnecting? or the machine is disconnecting from the print server?

    jer
     
  3. Jan 11, 2011 #3
    CS-SignSupply

    CS-SignSupply Very Active Member

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    Lawrenceville GA 30043
    Error Code 0010 - Network I/F Initialize has not been
    completed.

    Check the firmware is installed into Network I/F.
    Main Board replacement

    Browse your VP540 IP Address using Internet Browser and check the firmware version number.

    If it is up to date, it could be bad NIC, bad cable, bad router, bad VP540 board.
     
  4. Jan 11, 2011 #4
    CS-SignSupply

    CS-SignSupply Very Active Member

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    Lawrenceville GA 30043
    Most of the time, disconnects are caused by bad switch/router. Also, make sure you are using a "Switch" or "router". An old style "Network HUB" will not work the same.
     
  5. Jan 11, 2011 #5
    LivinLarge

    LivinLarge Member

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    Jan 5, 2011
    Man you guys are GREAT!!

    as to not take up a lot of space... http://www.signs101.com/forums/showthread.php?t=74792

    This just started happening out of the blue...the whole disconnecting thing. its just random during printing...sometimes a few inches into it sometimes a foot or so.

    but as of this morning...I got Service Call 0010 on the printer screen.

    and knowing my luck...anyone have an idea of a main board replacement cost?
     
  6. Jan 11, 2011 #6
    CS-SignSupply

    CS-SignSupply Very Active Member

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    Not cheap... possibly still under warranty?
     
  7. Jan 11, 2011 #7
    LivinLarge

    LivinLarge Member

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    under warranty.....wouldn't that be a perfect world!! No...no such luck. ALL out of pocket do to an issue with the dealer that I bought it from and not getting my original date right.

    Ok....I am sitting down....lay it on me...price???????

    How do i know if firmware is up to date or not?
     
  8. Jan 11, 2011 #8
    CS-SignSupply

    CS-SignSupply Very Active Member

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    About $1900 plus or minus.

    On the printer, MENU>SYSTEM>FIRMWARE... I think.
     
  9. Jan 11, 2011 #9
    CS-SignSupply

    CS-SignSupply Very Active Member

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    Or power down, and restart... watch LCD closely and see what the Firmware number is...

    3.80 is latest firmware version
     
  10. Jan 11, 2011 #10
    LivinLarge

    LivinLarge Member

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    Jan 5, 2011
    am at firmware 3.0
     
  11. Jan 11, 2011 #11
    CS-SignSupply

    CS-SignSupply Very Active Member

    2,290
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    Oct 15, 2008
    Lawrenceville GA 30043
  12. Jan 11, 2011 #12
    LivinLarge

    LivinLarge Member

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    Jan 5, 2011
    have reboot and no more Service Call msg...

    NOW...NO MORE CONNECTION! i have reboot and reboot and NOTHING! before it was at least connecting...not anymore!

    I was all ready dreading yesterday only to run into today!

    Thanks Ciber for all your help!
     
  13. Jan 11, 2011 #13
    LivinLarge

    LivinLarge Member

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    ok just another question....wouldn't something else go wrong if it were the main board? i mean it sound serious...so why would the screen work or there not be any CONSTANT error codes or some bells and whistles going off?!?!?!?

    Anyone looking for a Roland Paperweight?
     
  14. Jan 11, 2011 #14
    CS-SignSupply

    CS-SignSupply Very Active Member

    2,290
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    Oct 15, 2008
    Lawrenceville GA 30043
    Did you upgrade the firmware from 3.0 to 3.8 and then get nothing?

    Have you tried connecting printer direct to a different PC using a CrossOver cable?
     
  15. Jan 12, 2011 #15
    DCaptDan

    DCaptDan New Member

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    Jun 26, 2009
    The network card is built into the mainboard on that model so if there is a bad component in the network section, it won't necessarily affect the other functions of the mainboard.
     
  16. Jan 12, 2011 #16
    graphixlee

    graphixlee New Member

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    Dec 23, 2010
    Cleveland Ohio
    0010 is a Network Interface problem. Maybe even the Main Board (ouch). I agree with whoever said test it with a Crossover Cable connected directly from your PC to the printer. That eliminates any network problems (hub, switch, router,etc.)
     
  17. Jan 14, 2011 #17
    DCaptDan

    DCaptDan New Member

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    Jun 26, 2009
    0010 is an internal problem with the printer. All external network components should have no bearing on this error. If upgrading or reinstalling the network firmware in the printer doesn't resolve the problem, you most likely need to change the mainboard.
     
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