I can't help you solve that, but we bought a sewing machine and I've never sew in my life. Watched the woman who sold it to us demonstrate piles of sewing, came back to the shop, couldn't get it to sew anything. Fought that thing for 2 weeks. Bought about $50 worth of various threads at local stores. Nothing. Finally ordered the recommended thread that was in the manual. It came, put it on, and we started to get some sewing happening. Tweaked the tensions and it all fell into place.
I come to the conclusion that sewing is complicated
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The machine came with V69 thread an it was sewing good with this thread with the larger needle #150, however the needle charts show that you should use a 110/18 needle with #69 thread, so I installed the #10/18 needle.