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Should I be upset?

quicksigns

quicksigns

New Member
I've order my l25500 printer from Advantage on the deadline Monday Nov.1 early in the morning. I was told it would be delivered at my shop that Wednesday. Didn't get anything and on the 9th they had a Tech come down to do an install, but the machine is still not here. There was no Tracking number and they said that it was on back order because everyone order it at the same time. Okay that I understand, but I didn't get a tracking number until the 11th and they knew the machine would be here on the 14th Monday. The tech was suppose to be here because they knew that we had to put the machine together outside to take it in. Well, tech never showed and I got the machine in and I put it together and now I wrote to them asking when will I get my training and no reply. Should I be pissed or what?
 
Circleville Signs

Circleville Signs

New Member
i would say yes. My personal experience was similar. Purchased a Mutoh a little over 2 years ago from them. Explained before I signed the docs that we had to have the printer, in hand, set up, and all training done by a certain date. Answer was "No problem! We'll be good to go!".

Well, day that I was supposed to have everything came and went, and nothing showed up. I called my salesman who had the balls to get upset with ME for daring to be upset that they didn't come through on their word, AND didn't even bother to tell me that they wouldn't be able to.

Printer finally showed up 3 days later. Laminator 2 days after that. Never got lamination training (thank god I'm not a total idiot).

I wouldn't buy icewater if I was in hell from Advantage.
 
HulkSmash

HulkSmash

New Member
Ordered mine from proveer, and got it 2 days later. Yes, i'd be pretty upset if i spent ~13k and was suppose to get it, and didn't get it until 2 weeks later. I'd refuse to pay for shipping.
 
"Deposit Please"

"Deposit Please"

New Member
I wouldn't cry about it, but yes, I would be asking questions. I would talk to your sales rep to get some answers and I think they should throw in a roll of media or something for your troubles.
 
Richard G

Richard G

New Member
Who is your sales rep. he is the first one i would be on. Has he been in the shop since you ordered, does he know whats going on if not WHY. Your rep makes his or her salary off of your sales from vinyl to machines. If they don't care, probaly the company doesn't care. Talk to your rep.
 
quicksigns

quicksigns

New Member
"Deposit Please" said:
I wouldn't cry about it, but yes, I would be asking questions. I would talk to your sales rep to get some answers and I think they should throw in a roll of media or something for your troubles.
Click to expand...


They finally called and told me that the tech should be here Thursday the 17th. and they felt bad for it and will see what they can do for me as in free material or something.
 
Gino

Gino

Premium Subscriber
Yeah, I'd be somewhat upset and I'd probably let them know it..... in a back-handed kinda way.

When the guy brings the material, just say to him, when will I be getting the rest of my rolls and inks for all of this down and totally lost time you guys created ?? Be firm and call your rep while the tech is still there and put on a show.

Make sure you have files ready to show him that are now outdated due to their lack of attention.

Remember, the main thing these people want to sell you are the supplies afterwards... so jump on them.
 
rjssigns

rjssigns

Active Member
Food for thought. The company I used to work for would put an on time delivery clause in the equipment buying contract. It could range from 5 to 10 percent discount per day every day they are late. It is a good way to make suppliers promises come true. If the rep won't do it take it as a warning.
 
HulkSmash

HulkSmash

New Member
rjssigns said:
Food for thought. The company I used to work for would put an on time delivery clause in the equipment buying contract. It could range from 5 to 10 percent discount per day every day they are late. It is a good way to make suppliers promises come true. If the rep won't do it take it as a warning.
Click to expand...

This is a good way to make sure it's done right.
the company should AT LEAST follow up, and not wait for you to complain about it.
 
BigfishDM

BigfishDM

Merchant Member
As much as I would love to bash Molengeek right now I will refrain, but yes you have every right to be upset.
 
P

pro rapper

New Member
quicksigns said:
I've order my l25500 printer from Advantage on the deadline Monday Nov.1 early in the morning. I was told it would be delivered at my shop that Wednesday. Didn't get anything and on the 9th they had a Tech come down to do an install, but the machine is still not here. There was no Tracking number and they said that it was on back order because everyone order it at the same time. Okay that I understand, but I didn't get a tracking number until the 11th and they knew the machine would be here on the 14th Monday. The tech was suppose to be here because they knew that we had to put the machine together outside to take it in. Well, tech never showed and I got the machine in and I put it together and now I wrote to them asking when will I get my training and no reply. Should I be pissed or what?
Click to expand...
Iam with you bro, i payed them almost 3 weeks ago still no hp.matt said they sold more then they had,this is getting old!!!!!!!!!!!:banghead: :frustrated:
 
HulkSmash

HulkSmash

New Member
Circleville Signs said:
I called my salesman who had the balls to get upset with ME for daring to be upset that they didn't come through on their word.
Click to expand...

this is stupid..How can he get upset with you?
It's true... everyone isn't perfect.. and there's times orders get screwed up.. and what not from my current suppliers.. but not ONCE have i ever gotten one rude note from a reps or any of my frequent suppliers. I can tell you right now, both proveer, and grimco have excellent service in our area.

They won't even make us wait on bad rolls, or warranted machine parts. They give them to us, or just replace them, no question asked, and we just replace it when we get the replacements from the manufactures.. no waiting. I don't do any silly RMA's... they do everything for me. I pay a little extra for somethings.. but i'm ok with that because of the excellent service i get..
 
P

pro rapper

New Member
Coloradosigns said:
this is stupid..How can he get upset with you?
It's true... everyone isn't perfect.. and there's times orders get screwed up.. and what not from my current suppliers.. but not ONCE have i ever gotten one rude note from a reps or any of my frequent suppliers. I can tell you right now, both proveer, and grimco have excellent service in our area.

They won't even make us wait on bad rolls, or warranted machine parts. They give them to us, or just replace them, no question asked, and we just replace it when we get the replacements from the manufactures.. no waiting. I don't do any silly RMA's... they do everything for me. I pay a little extra for somethings.. but i'm ok with that because of the excellent service i get..
Click to expand...
Good service is grrrrrrreat at any price.a little extra for somethings go's a long way at my camp:peace!: if you get the good service.
 
Mosh

Mosh

New Member
I have only had Roland printers/cutters, since 1988, never waited more than 3 weeks for anything.
I do only pay cash in full up front so that might help!
 
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