Some customers...

This is the sort of guy that is the main reason they have to put “may contain peanuts” on bags of peanuts

 

I take it, this was a once and done kinda customer. I'd like to see him line some shelves at home for his wife. She can send the e-mail directly to him.................

 

Unless you enjoy having your time wasted, just say no to anything involving personal vehicles.

 

what a frustrating customer.

 

Years ago 3M had a step - by - step instructions with pictures on how to install.it was GREAT to print off to give to customers, for the DIY crowd
I'm sure it is still on their site, unsure where though

https://multimedia.3m.com/mws/media/9620O/5-5-application-dry-method.pdf

 

sooo... what was your response? I wana hear

 

I cant imagine even 1 of my customers would read that length of a pdf

We have a small 1 page PDF we made inhouse - We dont hand it out much because we usually do all our own installs. It's something like this - (I just googled it now, ours looks nicer / built to our company)


https://lh3.googleusercontent.com/p...3tXkmm9JubYv3RwHPUnlNQMeFDg5NZqcrmKXc55avr5Mk
But it's a short 4-5 step page with photos showing them how to do it. On the back has some "Do's and don'ts" that we've collected over the years... such as a dont apply a small vinyl decal to a window soaked in windex, etc.

No matter how your instructions are, you'll always run across someone who doesnt read it, then shows up wanting a replacement decal because the last one was defective though.

 

I guess you won't be trying to sell to any more members of Congress after this.

 

Thank you for reminding me to always run away these scenarios.

 

You can’t cure stupid!

 

No matter how simple your instructions are, you'll eventually run into someone even more simple than the instructions. Sometimes you just can't win.

 

I wonder what kind of glue he used... Those types of customers do sometimes make me want to smack my head against the wall, but my wife genuinely does enjoy hearing my stories about them in the evenings.

 

"The instructions were too complicated so her husband refused to read them". Way to hold accountability.

 

Some years ago I installed a bunch of white vinyl with clear transfer tape on some beauty salons windows, I told my customer that I'd be back later that afternoon to remove the transfer tape, because the transfer tape started to fall off by it's self the customer thought It was wrong, so she scraped most of It off the windows and when I went back that afternoon It was shocking to see what she had done, after telling her It was fine that the transfer tape was falling off, now I have to charge her double If she wanted me to redo it.

 

Only double..........
this definitely sounds like a 3x (or more) than the original price to fix


on a side note, when we know we have to come back to complete the project.
we have created decals that we stick to the project. UNDER CONSTRUCTION - DO NOT TOUCH

 

Some people are only alive because of handrails.