SP540V Roland Carriages Are Disconnect

[TAP Signs]

Hello everyone. I am a TPT Signs official.

My machine, which had no problems, suddenly started to malfunction. It keeps giving "Carriages are Disconnect" error.

Had the same problem a few months ago. I bought a new "Linear Encoder" and the problem was gone. Now it gives the same error again. I put new "Linear Encoder" again. I also cleaned the encoder sensor. But the problem persists. This problem occurred after uploading new media. I installed Digital Vinyl and it started giving the "Carriages are Disconnect" error. What can I do?

Thank you in advance for your support.

 

[Roland Certified Tech]

Need to Reset the Limit. possibly some service level checks.
DM me if you need the procedure.

 

[Jim Hancock]

Here you go... If the caps are lined up in Step 4, you can skip steps 5-11 and go to Step 12. Be sure to move the cut carriage all the way to the left before hitting Enter in Step 14, or you will get an error.

 

[TAP Signs]

Need to Reset the Limit. possibly some service level checks.
DM me if you need the procedure.

I did this but it still didn't fix it.

 

[damonCA21]

I did this but it still didn't fix it.

If that didn't fix it then it is likely your encoder sensor has failed and the printer can't find the correct position of the head. I have them in stock if you need one

 

[TAP Signs]

Hello everyone.

First of all, thank you for your answers. As I said before, I had the same problem a few months ago. I installed a new encoder linear and the problem was solved. A few days ago I installed new media (digital Vinyl) and now it gives this error again. I installed a new linear again. I also cleaned the encoder sensor with isopropyl alcohol. Still the same error.

These are the steps I have completed.
1) Limit initialization.
2) I cleaned the sensor and linear.
3) I did the encoder setup (failed).

Is it true that the only way to solve the problem is to buy a new encoder sensor. Do you know any other method?

Thanks.

 

[TAP Signs]

Here you go... If the caps are lined up in Step 4, you can skip steps 5-11 and go to Step 12. Be sure to move the cut carriage all the way to the left before hitting Enter in Step 14, or you will get an error.

Thank you for the answer. I completed all of these steps. I just can't get past the encoder setup part. It gives fail error.

 

[Antipodes]

It is possible that the bearings on the ink carriage are not free and lubricated, the cutting head pulls away from the ink carriage when it traverses.(Particularly on a fast travel).
Fix- Clean and lube the rail and carriages.

Just a possibility, as bit hard to fault find from 12000 miles away.

 

[TAP Signs]

It is possible that the bearings on the ink carriage are not free and lubricated, the cutting head pulls away from the ink carriage when it traverses.(Particularly on a fast travel).
Fix- Clean and lube the rail and carriages.

Just a possibility, as bit hard to fault find from 12000 miles away.

Thank you very much for your answer.

Yes, I am thinking of cleaning and lubricating the rails tomorrow. 3 in 1 with oil. If there is no room, I will have to order a new sensor. Do you have any other ideas?

 

[damonCA21]

Thank you very much for your answer.

Yes, I am thinking of cleaning and lubricating the rails tomorrow. 3 in 1 with oil. If there is no room, I will have to order a new sensor. Do you have any other ideas?

Don't use 3 in 1 oil on the rail, The printers are designed to have the bearings greased, not the rail oiled. Oiling the rail can help temporarily, but isn't a proper fix Normally if the bearings are sticking you will get a scan motor error rather than the carriages disconnecting. I would replace the sensor first and see if that fixes it