When I get my car worked on, the mechanic doesn't charge me by the square foot ... he charges me based on time and materials. Prices among competing mechanics will vary based on the mechanic's shop rate, how much time he estimates the job will take, the prices he gets on materials and parts, and the markup he charges on materials and parts.
My selection of the mechanic who will do the work is based on my perception of his ability to do the job through:
- Direct knowledge of him
- Recommendation of someone else
- Reputation
- Availability and turnaround time
- Geographic location
- Advertising
You can fill in the trade or profession ... plumber, electrician, builder, contractor, printer, web designer, etc., etc., etc. In all cases, they are selling a solution to my problem or need. They do not treat the solutions or services they provide as commodities. Rarely do they lose work due to price shopping.
When I get my car's gas tank filled, the gas station charges me by the gallon because he is selling me a commodity. Prices among competing stations will vary based on the whim of the owner, brand, grade, location, overhead etc. and are prominently displayed for all prospective customers to see.
My selection of the station who will fill my tank is based on my perception the value and convenience he provides through:
- Price
- Geographic location
- Brand reputation
- Quality of the facilities or shopping experience
You can fill in the product or commodity ... gasoline, clothing, groceries, etc., etc., etc. In all cases, they are selling a commodity or product that I need. They treat the solutions or services they provide as commodities because the same or similar products are readily available nearby from a competitor. Often they lose business due to price shopping and often stimulate business by sales and discounting.
I long ago decided as a sign contractor that I would not allow my work to be treated as a commodity. When I am pricing for a retail client, I apply square foot pricing in ways similar to how Bob stated and only as a way of simplifying my own mental calculations. The client is never made aware of it.
When I decided in 1984 to also offer wholesale services to the trade, it was with the full acceptance of treating my production of graphic products as a commodity. I published my pricing, discounts and even supplied pricing formulas to my customers so I could attract orders without the time lost quoting every job.
To me the distinctions are quite clear. In dealing with retail customers I do not allow my work to be treated as a commodity and do not share my methods of arriving at a price with my customers. I am a custom solution provider of signs and other graphic products and services. If you find yourself sharing such information with retail clients, you may want to ask yourself why you are selling gasoline instead of custom signage solutions.