Summa DC5 Cutting 7/8" off on some profiles

[asare]

Hi Everyone,

We've been having an issue with our DC5 for a while now, where certain profiles will randomly start to cut 7/8" to the left(relative to the printer) of where it is supposed to.
It seems to be almost exactly 7/8" as offsetting our cut lines by that much works ok, but it does not solve the issue.

Once a profile starts having this problem, we have not found a solution aside from using a new profile slot, but we are running out as the problem spreads....
I have compared all values within Printer Control for both profiles as well as the values within the .sdc backup files, but have been unable to find the root cause.
I have tried restoring all profiles to default; manually, as well as through the machines service menu. Even this does not fix it.

Is there a factory reset for the machine?
Has anyone had this problem before and found a solution?

We are running out of profiles to use and will soon be unable to print properly...
Any help would be appreciated greatly

I've attached some photos of the issue below

 

[Fred Weiss]

If you don't get a reply with a solution to your issue in this thread, you may want to consider booking some time with one of the Adendo Advisors who specialize in Summa. Here's a link.

 

[MNT_Printhead]

Is you blade in the proper position on the carriage? My Summa had the same issue in the front back direction, exactly 7/8ths off and it was because the blade had been installed in the pounce pattern position, not the one for regular cutting.

 

[PHILJOHNSON]

There is only one position on the cutting head to mount the blade on the Summa DC so it's likely not that. I have seen the print/cut settings get way out of whack like this before and this may require a combination of running the automated print/cut calibration and some manual adjustments as well. I would start by running a few print cut calibrations until the numbers for each set are as close to 0 as you can get them. Our team still supports the DC Series and you can call our tech team at (800)323-9766 if you need a hand with the calibrations.

Best regards,

Phil Johnson
Airmark Corporation
(800)527-7778, ext. 112
philj@airmark.com