summa not comunnicating with flexi

What are the errors that are popping up? Can you post screenshots of Production Manager after a fail.

Quick troubleshooting steps:

• Turn everything off.
• Physically follow the cables and verify each connection.
• Turn the computer on and then the other machines.
• If you can see the plotter.
  • Try a test cut.
  • If you get a port error or connection error, go into the Change Port and make adjustments there as needed.
  • If it still doesn't work, delete the setup and go to the next step.
• If you can't see the plotter.
  • "Add Setup" and try to re-add the plotter.
  • If you can't connect while trying to add the plotter, delete everything Summa and reinstall drivers.
  • Go through "Add Setup" again
• If that doesn't work, then you either have bad cables, bad ports, or the ports could be turned off in Device Manager or forwarding to somewhere else. Could be a lot of things.