Summa S2 T140 stops mid-plot

Hi Avlprint,

Sorry to hear about the difficulties with your Summa. The interruption and cancellation of the jobs could be caused by a number of different things, but I have a few ideas to try that might help you narrow down the problem. Here are some things to try -

• If you are using sheets, make sure that you leave enough of a tail on the front and rear of the sheet to make sure the media sensors are covered. If you are using a clear material with a clear liner then it is pretty likely that the media sensor is being tripped during the cutting process which would cancel the job. Also, if you cut the end of each sheet and the edge is uneven then that could also potentially cause the sensor to be tripped, which would cancel the job. I would keep an eye on that and it could likely be your culprit
• You will also want to update your firmware to the latest revision if you haven't already. The latest firmware revision is 23 and you can download that here - https://www.airmark.com/pages/s2-vinyl-cutter-downloads
• Once the firmware is updated, I would try using Winplot to output a few jobs and see if you have similar issues. If you don't have any communication issues using Winplot then Onyx is the likely cause of the communication issues and you will want to work with Onyx to ensure you have the correct driver and port selected within the program.
• If you've tried all the above and are still having communication issues you might try using a different computer. It is less likely the computer will end up being the issue, but in an effort to rule everything out I would maybe try a different computer as a last ditch effort. If the second computer doesn't work, and you've tried everything else I listed above, I would suggest either sending the cutter in for evaluation or getting someone on-site to your facility to do some testing.

Feel free to PM me or send me an email to philj@airmark.com if you would like to pick my brain on this.

Best regards,

Phil Johnson
Airmark Corporation
(800)527-7778, ext 112
philj@airmark.com

 

You can also turn the media sensors off if you want to test a job. If it cuts fine, you know it’s that.

I usually leave at least 50mm (~2”) at the front and back of each sheet and don’t have any problems. Any reason you’re doing sheets, too?

Nothing I enjoy more than just loading a roll up and wandering off. Especially as it cuts each sheet off after it’s done so I can work through them as it’s still cutting if I wanted.

 

Another vote for needing 2-2.5" tail after the last reg marks.

 

I don't think there is a way to use the barcode through WinPlot. If there is, I'd be very excited to learn about it too!

The barcode may not work, but WinPlot and the Summa do a great job of cutting multiple sheets of the the same job, as well as multiple jobs that are the same on a roll. Those scenarios can be automated pretty easily with little fuss.

 

Good morning,

Good to hear that everything worked out of Winplot without any issues. As far as using the barcode process through Winplot, Saturn is correct that Winplot does not have this functionality. That said, you could output your Onyx files by selecting "cut to folder" under the port settings for your output device. What that will do is generate a cut file(.plt file) that you can then send to your cutter using the barcode server in Summa Cutter Control. You can download a copy of Summa Cutter Control here - https://www.airmark.com/pages/s2-vinyl-cutter-downloads and it is included with the Summa Cutter Tools(version 2.14.0.0).

Once you have Summa Cutter Control installed and have setup your cut to folder for Onyx, you will need to go and select that same folder in the barcode server in Summa Cutter Control before you'll be able to transmit your files to the cutter.

Let me know how everything goes and feel free to PM me or send me an email to philj@airmark.com if there's anything I can do to help out.

Best regards,

Phil Johnson
Airmark Corporation
(800)527-7778, ext 112
philj@airmark.com

 

We have the same issue. Did you talk to Onyx? I haven't called them yet, but I guess that is the next step. I notice that Cut Server crashes frequently right after sending the file to the cutter.

 

keithman
did you also update the drivers (usb) as a starting point?