sorry about not reporting back about this particular issue of mine.
anyways, a technical expert of summa [someone who is probably part of the actual development] dropped by to take a look at my unit. he pretty much slowed it down, and was able to get acceptable results [not perfect] given the current software/workflow setup. i didn't question/bug him anymore, since all i wanted was to make sure that my unit was able to operate as it intended to, and wasn't a lemon.
now, fast forward to 2-3 more years worth of experience of using my summa, i noticed that when using my typical generic vinyls, i am pretty much able to get perfect cuts almost every single time. but whenever i use the avery MPI3000 + avery DOL3000 laminate, i will always consistently have the same problem as before. this gave me the conclusion that something is off with this particular media. it could be the MPI3000 or the DOL3000, or a combination of both that is having problems. my guess is that it's the MPI3000, since i've had problems when i use it on its own and when i use it with a generic laminate. it might be the way the rollers interact with the media, or the reflectance of the media during opos, etc.
in conclusion, i pretty much gave up on the material. and am very happy with just working with the media that my summa is tried and tested at. it was just not worth the time and effort to trouble shoot it.
hope this helps!
kelly