Just curious if anyone uses surveys within their business? Specifically related to customer feedback based on your products, services and their experiences during the purchasing process. I know it is easy to assume that if they pay and leave and you don't hear back that they were generally satisfied. However, how many of us take the time to either call or use an elecronic survey and ask specific questions about their experience to get feedback on how to improve or gauge satisfaction. I know personally I'd be more interested in hearing the negatives from a customer so that I'd be able to improve the experience for the next customer or keep the one that might not be so happy coming back. Looking forward to some opinions and thoughts.