"The Customer is Always Right"

[HulkSmash]

that's awful.

 

[Baz]

That's terrible. I would have some strong arguments against going with the revised version. Even the first one is pretty "weak" as far as impact from a distance.

Having said that ... If that's what my customer wanted ... That's what i would give them. Then look forward to half a year later when i could say "told you". And redo their sign again :Big Laugh:

And i think the "Customer is always right" motto may have come from the retail business. Something like Sears/Roebuck back in the late 1800's.

 

[AzGene]

Give them what they want not what they need. I run into this all the time. At least 20% of the ADA signage I produce is not fully ADA compliant. Best I can do is advise on compliance issues and usually get back it's the owner's or architect's problem. Okey dokey, I've covered my butt and hopefully the sign co's butt. Not gonna turn away business that someone else would have no problem doing.

 

[MakeMyGraphic]

You should have made the yogurt brown.

:Big Laugh:Big Laugh:Big Laugh

Personally as a graphic designer myself it's hard for me to allow the customer (as much as I would LOVE to save myself some work) to go with something so atrocious. I always explain to them that SIMPLE and CLEANER is better... I mean for **** sake! The name and font chosen by whoever designed their first logo is just NOT very quick to read... you might as well have subed all the words for "YOLOYOLO" and not trying to offend anyone here but it also sounds like the name was conjured up by someone of latin roots and the latin folk tend to be VERY hard to dissuade when it comes to concept art -__- I have to sorta diss their original concept many times in order to get them to see it from the POV of future customers.... I'm pretty prideful myself. So when a customer tells me they don't like my AWESOME design I just give them a warning that I will be saving that concept art for a future client other than them (like a last chance before it goes for open market) and then provide them with the modified **** they asked for Please doooo keep us posted :Big Laugh


EDIT: also forgot to mention.... I would suggest a color or texture change on those berries since they look a little past their prime and probably wouldn't be very representative of how fresh her yogurt is :3

 

[visual800]

I am dealing with 2 clients now one with a college graphics artist and another with relative art. You guys have got to stand up and actually ask these people " are you kidding me?" These nephew art projects have got to stop and we can stop it. When I get a customer that insists on using s*** i do my own layout side by side if that does no good screw them and bail or take money and do the project.

This logo above is atrocious and it just cannot get any worse. Also the customer is not always right that saying needs to be laid to rest

 

[Jillbeans]

...and 99% of this type of client are female.
I can usually intimidate the men into my way of thinking.

 

[bernie]

yikes! The only good thing about it is "I can't see it from my house"

Bernie

 

[Bly]

If the customer thinks it's perfect, it is.

Take the money and don't tell a soul... bit late for that now though.

 

[Marlene]

should have made the yogurt brown and then chuckled every time you saw it. I love doing stuff like that as revenge is sweet

 

[Sign Eagle]

The customer is not always right, but after many years in the business and as I approach 70, as long as the check clears and my name isn't on it, I don't care.

 

[mark galoob]

The customer is always right. Every time no matter what

But... not everybody is ur customer...

Mark galoobq

 

[Rick]

Give them what they want not what they need. I run into this all the time. At least 20% of the ADA signage I produce is not fully ADA compliant. Best I can do is advise on compliance issues and usually get back it's the owner's or architect's problem. Okey dokey, I've covered my butt and hopefully the sign co's butt. Not gonna turn away business that someone else would have no problem doing.

Hey Gene, out of curiosity, how many have actually changed the design to make them compliant. I deal with this all the time, as long as I get them to change the scope and release me from liability, I am comfortable too, I usually get most of the designers and architects to adjust the design. I don't make the signs, just help them with the design packages.

 

[fresh]

Oh man, that's tragic.

If it's customer supplied work, we address each job differently. But if it's really bad, we will try to talk the client out of using that design and hiring us to design something new.. If they won't budge, we may turn down the job. It just kind of depends.

Now here is where we run into problems. If we do the design work and they want to change our design for the worst. Since we get paid in part before we start doing design work, it's not always easy to say "my way or the highway". So I've got a 3 strike rule. I'll try to push the design in the right direction a few times, but the third time they don't listen to my advice, is strike 3, then I go into "whatever you say" mode. I'll only fight for a design to a certain point until I realize I've been hired to move the mouse pointer around the screen for them and NOT to actually design something for them.

That's Just the Way Its Got To Be!

I had a client come in with some artwork for a sign. I'm all excited now when people bring me "artwork," I'll print whatever crap you have!

Anyway, they were telling me that they wanted something more viable from the road... So I took their print out and walked 5 feet away. They couldn't read it. I explained that what works for print design doesn't always translate well as a large sign. I then suggested they look around at other signs, and see what catches their attention...

The dude called me this morning, said he looked at some other signs, and wants to take all the crap off the sign. literally, it is just going to say "RED TAG SALE" instead of the beautiful collage of hand bags, jewelry, a woman, 6 different fonts, the email address, facebook page, two phone numbers, complete with lens flares, drop shadows, and star bursts.

So just because people give you crap, doesn't mean they can't be convinced otherwise. Actually, I posted about this a few days ago... I asked the higher-up if she thought the design they provided us with was going to be effective, and she actually agreed that it was way too busy, and they changed it to a slightly less obnoxious design. Win / Win!

 

[Red Ball]

The customer is not always right, but after many years in the business and as I approach 70, as long as the check clears and my name isn't on it, I don't care.