Gino
Premium Subscriber
I wasn't advocating participating in the race, but the reality is that if you develop a niche or there is a lucrative market segment, others will jump in and try to gain market share by undercutting pricing and driving the market value down. Developing strong relationships is the key to earning and keeping customers and maintaining sustaining profit margins.
Top notch craftsmanship at a fair price seems to be key for most professional shops. People don't tend to be loyal..... or if someone quits or is removed, you lose your strong relationship overnight.